Troubleshooting - Sony HT-RT5 Manuel D'instructions

Troubleshooting

If you experience any of the following
difficulties while using the system, use
this troubleshooting guide to help
remedy the problem before requesting
repairs. Should any problem persist,
consult your nearest Sony dealer.
Be sure to bring both your Bar Speaker
and subwoofer, even if it seems as
though only one has a problem, when you
request to repair.
Power
The system does not power up.
 Check that the AC power cord (mains
lead) is connected securely.
 Disconnect the AC power cord (mains
lead) from the wall outlet (mains),
and then reconnect after several
minutes.
Picture
There is no picture or the picture is not
output correctly.
 Select the appropriate input (page 8).
 Press and hold INPUT followed by
VOLUME +, VOLUME –, VOLUME + on
the Bar Speaker to set the output
video resolution to the lowest
resolution.
There is no picture when you make an
HDMI cable connection.
 If you connect a device supporting
HDCP 2.2 be sure to connect the
device to the HDMI IN 1 jack and the
TV to the HDMI OUT (ARC) jack of the
system.
 The system is connected to an input
device that is not HDCP (High-
bandwidth Digital Content
Protection) compliant. In this case,
check the specifications of the
connected device.
48
US
 Disconnect the HDMI cable, then
connect it again. Make sure that the
cable is firmly inserted.
3D content from the HDMI IN 1/2/3 jack
do not appear on the TV screen.
 Depending on the TV or video device,
3D content may not appear. Check
the supported HDMI video format
(page 64).
4K content from the HDMI IN 1/2/3 jack
do not appear on the TV screen.
 Depending on the TV or the video
device, 4K content may not appear.
Check the video capability and
settings of your TV and video device.
 Use an High Speed HDMI cable
(supplied).
No image is output from the TV when the
system is in standby mode.
 When the system enters standby
mode, the image from the last
selected HDMI device before you
turned off the system is displayed. If
you are enjoying content from
another device, play the content on
the device and perform the One-
Touch Play operation, or turn on the
system to select the HDMI device
from which you want to enjoy
content.
 Set [Standby Through] to [On] in
[HDMI Settings] (page 28).
An image is not displayed on the entire
TV screen.
 Check the setting of [TV Type] in
[Screen Settings] (page 25).
 The aspect ratio on the media is fixed.
Color irregularity occurs on the TV
screen.
 If the color irregularity persists, turn
off the TV set, and then turn it on
again after 15 to 30 minutes.
 Make sure that no magnetic object
(magnetic latch on a TV stand, health
care device, toy, etc.) is placed near
the system.