Handling Procedures For Return Shipments (Rma) - Details For All Returns - EOS 34A Instructions De Montage

Handling procedures for return shipments (RMA) - Details for all returns !

Dear customer
we hope that you will rejoice in the ordered articles. Just in case that you are not entirely contented as an
exeption, please follow the procedures specified below.This enabling us to ensure a quick and smooth
handling of the return shipment.
Please absolutely respect for all returns!
• Please add the available RMA-voucher always completely fi lled out together with an invoice
copy to the return shipment! Do not stick it on the goods or on the packaging. We do not accept
the return shipment without these papers.
• Not prepaid parcels will be refused and returned to Sender! Please always ask for the RMA-No.
for the cheapest return.
• Please pay attention that the goods have to be sent back without visible marks of use in the
original scope of delivery and in original packing.
• We recommend to use an additional solid and break-proof covering box which should be pad-
ded out with styrofoam, paper or similar. Transport damages as a result of faulty packing are for the
sender's account.
Form of complaint:
1) Transport damage
• Please check the content of
your parcel immediately and
advise the forwarding compa-
ny of a claim (parcel service/
freight forwarder)
• Do not use damaged goods!
• Ask the forwarder for a writ-
ten acknowledgement of
the damages.
• Report the claim promptly
by phone to your dealer.
He will discuss with you how
to act in this case.
• If the transport box has been
damaged, please use an ad-
ditional covering box.
not forget to add the acknow-
ledgement of the damage of
the forwarding company !
22
2) Faulty goods
• The implied warrenty period is
2 years.Please contact your
dealer in case of
wrong articles or missing
accessories. He will discuss
with you the individual case
and try for immediate and
customer-friendly solution.
• For economic returns within
Germany you will get an
RMA-number from the ma-
nufacturer.
• All returns have to be in the
original packing
goods with corresponding
accessories. Please repack
the goods to avoid damages.
Do
In case of wrong delivery, ple-
ase do not use this article !
GB
3) Problems of installation
and functioning
• Please read the manual
faulty or
carefully fi rst of all and
pay attention to the indica-
ted assembly or installing
instructions.
• Your dealer should be
the fi rst contact person
because he knows his pro-
ducts best and also knows
possible problems.
• In case of function pro-
of the
blems with an article,
please check at fi rst whe-
ther there is an obvious
material defect. The quali-
ty system in our factory re-
duces malfunctions of new
appliances to almost zero.
.