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World Wide Web
The site contains useful product information, documents, and manuals. Go to:
http://www.usr.com
Are You Still Having Problems?
1. Call the dealer who sold you the modem.
The dealer may be able to troubleshoot the problem over the phone or may request that you
bring the modem back to the store for service.
2. Call the U.S. Robotics Technical Support Department.
Questions about U.S. Robotics modems can be answered by technical support specialists. The
technical support contact information can be found in a table at the end of this guide.
Country
Voice
United States
(801) 401-1141
Canada
(801) 401-1145
Argentina
AT&T Direct + (877) 643-2523
Brazil
AT&T Direct + (877) 487-6253
México
AT&T Direct + (877) 643-2523
Chile
AT&T Direct + (877) 643-2523
Colômbia
AT&T Direct + (877) 643-2523
Costa Rica
AT&T Direct + (877) 643-2523
Peru
AT&T Direct + (877) 643-2523
Puerto Rico
AT&T Direct + (877) 643-2523
Venezuela
AT&T Direct + (877) 643-2523
Regulatory Information
Manufacturer's Declaration of Conformity
declares that this product conforms to the FCC's specifications:
Part 15, Class B:
Operation is subject to the following conditions:
1) this device may not cause harmful electromagnetic
interference, and
2) this device must accept any interference received including interference that may cause undesired operations.
This equipment complies with Part 15 for Home and Office use.
Caution to the User:
The user is cautioned that any changes or modifications not expressly approved by the party responsible for compliance could
void the user's authority to operate the equipment.
FCC Part 68 Registration
Customer Information
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment
is a label that contains, among other information, a product identifier in the format US: AAAEQ##TXXXX. If requested, this number
must be provided to the telephone company.
This equipment uses the following Universal Service Order Code (USOC) jacks: RJ11C.
A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC
Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord modular plug is provided with this product. It is
designed to be connected to a compatible modular jack that is also compliant. See this document for details.
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone
Online
http://www.usr.com/emailsupport
http://www.usr.com/emailsupport
lat_modemsupport@usr.com
brazil_modemsupport@usr.com
lat_modemsupport@usr.com
lat_modemsupport@usr.com
lat_modemsupport@usr.com
lat_modemsupport@usr.com
lat_modemsupport@usr.com
lat_modemsupport@usr.com
lat_modemsupport@usr.com
U.S. Robotics Corporation
935 National Parkway
Schaumburg, Illinois, 60173
U.S.A.
9
Support Hours
9:00 A.M. - 5:00 P.M., M-F CST
9:00 A.M. - 5:00 P.M., M-F CST
9:00 A.M. – 5:00 P.M., M-F CST
9:00 A.M. – 5:00 P.M., M-F CST
9:00 A.M. – 5:00 P.M., M-F CST
9:00 A.M. – 5:00 P.M., M-F CST
9:00 A.M. – 5:00 P.M., M-F CST
9:00 A.M. – 5:00 P.M., M-F CST
9:00 A.M. – 5:00 P.M., M-F CST
9:00 A.M. – 5:00 P.M., M-F CST
9:00 A.M. – 5:00 P.M., M-F CST
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