Troubleshooting Guide - Unitron Stride B9-UP Guide D'utilisation

7. Troubleshooting guide

Cause
Issue: No sound
Not turned on
Low/dead battery
Poor battery contact
Battery upside down
Earmolds/power slim
tubes blocked with ear
wax
Plugged microphone
shield
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Possible remedy
Turn on
Replace battery
Consult your hearing care
professional
Insert battery plus (+) side
up
Clean earmolds. See
"Cleaning your hearing
aids". Consult your hearing
care professional
Consult your hearing care
professional
Cause
Issue: Not loud enough
Low volume
Low battery
Earmolds not inserted
properly
Change in hearing
Earmolds blocked with
ear wax
Plugged microphone
shield
Possible remedy
Turn up volume; see hearing
healthcare professional if
problem persists
Replace battery
See "3. Putting your hearing
aids on your ears". Reinsert
carefully
Consult your hearing care
professional
Clean earmolds. See
"Cleaning your hearing
aids". Consult your hearing
care professional
Consult your hearing care
professional
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