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5 Troubleshooting and technical details
5.1 Before you send in the appliance
WARNING:
Danger of injury! Never use a defective appliance! Always switch off the
appliance and disconnect it from the mains before starting troubleshoot-
ing.
Before contacting us or even sending the appliance to us, use the table to
check whether you can correct the problem yourself.
Problem
Appliance will not
Water tank has not be mounted correctly.
go into operation-
Mount the water tank again,
al readiness
the water tank'.
mode or suddenly
Water tank is empty and/or the overeating protec-
stops producing
tion system has tripped due to an empty water
steam.
tank.
1. Switch off the device, put it into the neutral po-
sition, and pull the plug from the socket.
2. Fill the water tank,
water tank'.
3. If the overheating protection has tripped, wait
about 45 minutes before connecting the appli-
ance again.
Brush roller does
Brush roller is not on.
not rotate
Switch on the brush roller,
ing'.
Brush roller is blocked.
Clean the brush roller,
cleaning the brush roller'.
5.2 Warranty
The statutory warranty regulations in accordance with the EU Directive
1999/44/EC apply.
5.3 Disposal
Dispose of the appliance in compliance with the environmental
protection laws of your country. Electrical waste may not be dis-
posed of together with domestic waste. Use local old-appliance
collection points instead.
5.4 Technical data
Type of appliance
Model name
Model number
Voltage
Power input
Steam temperature
Steam availability
Operating time per tank filling
Water tank capacity
Dust container capacity
Power cord length
Weight (empty)
Technical and design specifications may be changed in the course of continuous
product improvement. © Royal Appliance International GmbH
14
Possible cause / solution
Chapter 2.3, 'Filling
Chapter 2.3, 'Filling the
Chapter 3.1, 'Sweep-
Chapter 4.2, 'Checking/
: Brush sweeper with steam function
: Express
: M366 (-0/-1/.../-8/-9)
: 230 V~, 50 Hz
: 1,500 W
: 100 °C +/- 5 °C
: approx. 30–45 seconds
: approx. 10–12 minutes
: approx. 400 ml
: approx. 230 ml
: approx. 6 m
: approx. 3.5 kg
5
Troubleshooting and technical details
Problem
Cleaning perfor-
Stains are stubborn.
mance is not sat-
Repeat the cleaning process several times.
isfactory even
If that is not enough, remove the stain before
though the appli-
steam cleaning.
ance is working
Filter cartridge is worn out.
fine.
Replace the filter cartridge,
ing/replacing filter cartridges'.
Micro-fibre cloth has been attached the wrong way
around.
1. Switch off the device, put it into the neutral po-
sition, and pull the plug from the socket and
wait about 5 minutes.
2. You can now take off the cool micro-fibre cloth
and attach it the right way around,
2.2, 'Attaching the cloth and pad'.
Micro-fibre cloth is dirty.
1. Switch off the device, put it into the neutral po-
sition, and pull the plug from the socket and
wait about 5 minutes.
2. You can now take off the cool micro-fibre cloth
and clean it,
cro-fibre cloth'.
NOTE:
If you cannot solve the problem following these instructions, contact the
Royal Appliance customer service ( Page 46, 'International Service').
In non-EU countries the minimum requirements of the warranty in the re-
spective country apply.
The water filter cartridge is made from environmentally compatible material
and can be disposed of with domestic waste.
5.5 Symbols on the appliance
: The appliance satisfies the applicable European di-
rectives.
: Only for household use.
: Do not dispose of with household waste.
: Protection class I, IPX4 (splash-proof)
IPX4
: Switching the brush roller on/off
: Switching the steam on/off
: Caution! Hot steam! Also see
hot steam and hot parts of the appliance' in this re-
gard
CLEANING
: Foot pedal to release the pad
PAD RELEASE
Possible cause / solution
Chapter 4.1, 'Check-
Chapter
Chapter 4.3, 'Caring for the mi-
Chapter 1.3, 'About
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