Creality CR-SCAN RAPTOR Manuel page 14

09. Troubleshooting
Windows system computer cannot connect to the scanner;
If using a desktop computer, it is recommended to connect to the USB 3.0 po on the back of the main unit (USB 3.0 and above po s are usually blue or red);
Con rm that the system used is Windows 10/11 64-bit;
The entire installation path for the scanner software Creality Scan must be in English.
What to do if the preview video stream is not visible in the application on the Windows system;
Check whether the computer con guration meets the minimum con guration requirements of the scanner;
Please make sure to use the provided power adapter and make sure it is connected properly;
Open the Windows Device Manager and check if there is a "CR-Scan Raptor..." under "Cameras";
Open Windows Settings-Privacy-Camera, con rm whether the system camera permission is enabled, and ensure that desktop applications have permission to access the camera.
What to do if the preview video is not visible in the application on the Mac system?
Check whether the computer con guration meets the minimum con guration requirements of the scanner;
Please make sure to use the provided power adapter and make sure it is connected properly;
Update the scanner to the latest rmware version;
Use a separate USB Type A to Thunderbolt or USB3 adapter. Avoid using multi-functional, multi-device USB-C adapter;
Install CrealityScan directly in the App directo . Do not install it in a subdirecto under the App directo .
How to deal with USB 3.0 inte ace being recognized as USB 2.0 in the Windows system?
You can t to quickly re-inse the USB cable, or rst connect the USB cable to the USB 3.0 inte ace on the PC, and then connect it to the USB-C inte ace of the scanner.
For more questions, please refer to the creality wiki: https://wiki.creality.com/en/3d-scanner
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