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Troubleshooting
Problem
Robot cannot connect to Wi-Fi.
Robot does not perform
scheduled cleaning.
Does leaving the robot on the
charging dock consume power
if it is already fully charged?
No water comes out of the
water tank, or only a little bit
comes out.
Robot doesn't resume cleaning
after charging.
Robot doesn't return to
charging dock after being
moved.
For more support, contact us via https://global.dreametech.com
Solution
There is something wrong with the Wi-Fi connection. Reset the Wi-Fi and download the latest version of the
Dreamehome app, then try reconnecting.
Location permission is not open. Please ensure the location permission on the Dreamehome app is enabled.
Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
5GHz Wi-Fi is not supported. Please ensure your robot connects to 2.4GHz Wi-Fi.
The username or password of Wi-Fi is incorrect. Please enter the correct username and password.
The robot has low battery. Scheduled cleaning will not start unless the robot has at least 15% battery left.
Leaving the robot on the charging dock after it's fully charged consumes very little electricity and helps maintain
optimal battery performance.
Check whether there is water inside the water tank.
Clean the mop pad if it becomes dirty.
Make sure the mop pad is installed correctly according to the User Manual.
Clean the air hole on the water tank stopper.
Make sure the robot is not set to Do Not Disturb mode (DND), which will prevent it from resuming cleaning.
The robot does not resume cleaning when it is manually recharged or placed onto the charging dock.
Moving the robot may cause it to re-position itself or re-map its surroundings. If the robot is too far from the charging
dock, it might not be able to automatically return on its own, in which case you need to manually place the robot onto
the charging dock.
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