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Troubleshooting
Error Code
Problem
Unb
Spin error
E1
Refill error
E2
Drain error
E3
Door lock error
E4
Water level error
E5
Inverter error
Water heater
E6
malfunction
Abnormal
E7
temperature
inside the drum
Communication
E10
error
If you fail to fix the problem, please turn off the power and water, and contact our after-sales customer service.
Possible Cause
• The transit screws are not removed.
• The feet of the machine are not on the
same level.
• A piece of clothing or heavy clothing is
washed and dried.
• Several or large clothes get tangled.
• There is a dry or spin error.
• The tap is turned off or there is a water
outage.
• Water inlet valve filter is clogged.
• Water inlet hose is frozen.
• The drain hose opening is clogged by
foreign objects.
• The drain valve is clogged by debris.
• The drain hose opening is at a high
position.
• The door is not properly closed.
• Clothes may be caught in the door.
• There is something wrong with the water
level sensor.
• The water inlet valve is damaged.
• Inverter error.
• Heater is loose or damaged.
• Temperature sensor malfunction.
• Inverter communication error.
Solution
• Remove all the transit screws.
• Adjust the feet of the machine to the same level.
• Increase or decrease the load size.
• Rearrange the clothes and then restart the machine.
• Turn the tap on to see if the water supply is normal.
• Check and clean the inlet valve filter.
• Cover the water inlet hose with a warm towel to help defrost.
• After troubleshooting, press the Start/Pause button to continue the program.
• Remove the red rubber plug from the drain outlet.
• Remove foreign objects from the drain hose opening.
• Open the drain pump filter and remove the debris.
• Move the drain hose to a lower position.
• After troubleshooting, press the Start/Pause button to continue the program.
• Close the door again.
• Rearrange the clothes.
• After troubleshooting, press the Start/Pause button to continue the program.
• Press and hold the Power button to power off the machine, run 1-2 cycles of Wash
Mode - Spin program, then restart the program.
• Unplug for 30 seconds, plug back in, and run the program again.
• Power off the washing machine and restart. If the issue persists, please contact
customer service.
• Power off the washing machine and restart. If the issue persists, please contact
customer service.
• Unplug for 30 seconds, plug back in, and run the program again.
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