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Common Issues
Issues
Solutions
• Excessive suds need to be eliminated.
• The drum is off-center, causing the running time to vary.
Difference between the
displayed time and the
• The water pressure is low and the clothes absorb too much water, extending the water refilling time.
actual running time
• The displayed time is an estimated time. The machine will intelligently adjust the time to the texture of the clothes and the selected
program for the best result.
The control panel is
• It is normal for electronic components to become slightly hot.
partially hot
The upper cover of the
machine is hot or the
• During or at the end of drying, it is normal that these parts are hot.
door is hot
• Check if all the transit screws are removed.
• Check if the machine hits something.
Strange noise or
excessive vibration of the
• Check if the 4 feet of the machine are at the same level.
body
• Check if the clothes in the drum are placed evenly.
• Check if the clothes in the drum have metal parts like zippers that collide with the drum and make noises.
Strange noise from the
• Check if the filter element of the drain pump is blocked by dander. If so, clean it in time.
drain pump
• During program running, the door is locked, which is indicated by the Door Lock Lamp that stays on.
• When the water level or temperature is too high to open the door, the "High Water Level" or "Cooling Down" lamp will light up, with a
The door cannot be
opened
beep as well as "Locl-" and the remaining time will be displayed alternately on the screen.
• Child Lock is enabled.
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