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Common Issues
Issues
Solutions
Residual water in the
• The machine has been tested for water filling before leaving the factory. Therefore, it is normal that water remains on the drum.
drum before the first use
• It is normal that the machine exchanges air with the outside environment.
Hot air is coming out
from the exhaust vent at
• Avoid blocking the exhaust vent at the rear of the machine.
the rear of machine
• Avoid placing moisture-sensitive items near the exhaust vent.
• Smells given off by rubber parts at first will gradually disappear during use.
Smells
• Clean the gasket regularly.
• Run the "Drum Clean" program regularly to keep it clean.
• It is normal that a small amount of water remains on the gasket and door as the machine has been tested for water filling before
Water stains on the door
leaving the factory.
• Water stains on the door due to splash during laundry can be cleaned as needed.
• The selected laundry mode does not support the program.
Buttons don't work
• The Child Lock function is enabled, which is indicated by the Child Lock Lamp that stays on. Tap and hold the "Temp." button to disable
Child Lock.
• This indicates low water pressure, which may be caused by forgetting to turn on the faucet or a clogged inlet valve filter. It is
No water refill
recommended to turn on the faucet or clean the filter as instructed.
• The drum is off-center because a single piece of clothing or a small number of heavy clothes are in it. It is recommended to add more
No spinning
clothes.
Refilling and draining at
• Water may be drained when restart.
the same time
• Check if there is siphoning caused by the blocked drain hose or sewer.
Unable to see the water
• As the front-load machine is designed to save water, the water levels for some programs are below the door viewing window.
during washing
• If there are too many suds, check the type of detergent. Only "low-sudsing" detergent is suitable for the front-load washer.
Too many or too few suds
• If there are too few suds, there may be insufficient detergent in the detergent drawer. Please check and replenish it in time.
• If there are too few suds, the water level may be low in the laundry mode. It is recommended to observe the level during rinsing.
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