Agilent IDP-3 Mode D'emploi page 181

Dear Customer,
Please follow these instructions whenever one of our products needs to be returned.
Complete the attached Request for Return form and send it to Agilent Technologies (see below), taking particular care to include the
completed Health and Safety declaration Section. No work can be started on your unit until we receive a completed copy of this
form.
After evaluating the information, Agilent Technologies will provide you with a Return Authorization (RA) number via email or fax, as
requested.
Note: Depending on the type of return, a Purchase Order may be required at the time the Request for Return is submitted. We will
quote any necessary services (evaluation, repair, special cleaning, eg).
Product preparation
Remove all accessories from the core product (e.g. inlet screens, vent valves).
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Prior to shipment and if applicable for your product, drain any oils or other liquids, purge or flush all gasses, and wipe off any
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excess residue.
If ordering an Advance Exchange product, please use the packaging from the Advance Exchange to return the defective
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product.
Seal the product in a plastic bag, and package product carefully to avoid damage in transit. You are responsible for loss or
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damage in transit.
Include a copy of the Health and Safety Declaration in the shipping documentation on the outside of the shipping box of your
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returning product.
Clearly label package with RA number. Using the shipping label provided will ensure the proper address and RA number are on
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the package. Packages shipped to Agilent without a RA clearly written on the outside cannot be accepted and will be returned.
Return only products for which the RA was issued.
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Shipping
Ship to the location specified on the printable label, which will be sent, along with the RA number, as soon as we have
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received all of the required information. Customer is responsible for freight charges on returning product.
Return shipments must comply with all applicable Shipping Regulations (IATA, DOT, ADR, etc.) and carrier requirements.
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RETURN THE COMPLETED REQUEST FOR RETURN FORM TO YOUR NEAREST LOCATION:
Vacuum Products Division
Instructions for returning products