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LIMITED WARRANTY
HOW TO OBTAIN WARRANTY SERVICE:
HOW TO OBTAIN WARRANTY SERVICE:
If the Product fails during the Limited Warranty Period for reasons covered by this Limited
Warranty, the Purchaser must immediately contact the dealer from whom the Product was
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purchased or HCC at 888.905.7463.
Purchaser is responsible for making the Product reasonably accessible for service or for paying
the cost to make the Product reasonably accessible for service. Service is to be provided during
normal business hours of the authorized Hestan Commercial Service Provider. To the extent
Purchaser requests service outside of the normal business hours of the authorized Hestan
Commercial Service Provider, Purchaser will pay the difference between regular rates and
overtime or premium rates. Purchaser is required to pay all travel costs for travel beyond 50 miles
(one way) from the nearest authorized Hestan Commercial Service Provider overtime or premium
rates. Purchaser is required to pay all travel costs for travel beyond 50 miles (one way) from the
nearest authorized Hestan Commercial Service Provider.
EXTENSIONS TO THREE YEAR LIMITED WARRANTY PERIOD:
EXTENSIONS TO THREE YEAR LIMITED WARRANTY PERIOD:
In addition to the three-year limited warranty, the following components have extended
warranty coverage as specifically set forth below:
1. The Product's gas burners (excludes appearance), electric heating elements, blower motors
(ventilation hoods), electronic control boards, magnetron tubes and induction generators
(where applicable) are warranted to be free from defects in material and workmanship under
normal non-commercial use and service for a period of five (5) years of the original Purchaser.
This excludes surface corrosion, scratches, and discoloration which may occur during normal
use and is limited to replacement of the defective part(s), with the Purchaser paying all other
costs, including labor, shipping and handling, as applicable.
WHAT THIS LIMITED WARRANTY DOES NOT COVER:
WHAT THIS LIMITED WARRANTY DOES NOT COVER:
This Limited Warranty does not cover and HCC will not be responsible for and will not pay
for: damage to or defects in any Product not purchased from an HCC authorized dealer; color
variations in color finishes or other cosmetic damage; failure or damage from abuse, misuse,
accident, fire, natural disaster, commercial use of the Product, or loss of electrical power or gas
supply to the Product; damage from alteration, improper installation, or improper operation
of the Product; damage from improper or unauthorized repair or replacement of any part or
component of the Product; damage from service by someone other than an authorized agent or
representative of the Hestan Commercial Service Network; normal wear and tear; damage from
exposure of the Product to a corrosive atmosphere containing chlorine, fluorine, or any other
damaging chemicals; damage resulting from the failure to provide normal care and maintenance
to the Product; damage HCC was not notified of within the Limited Warranty Period; and
incidental and consequential damages caused by any defective material or workmanship.
ARBITRATION:
ARBITRATION:
This Limited Warranty is governed by the Federal Arbitration Act. Any dispute between
Purchaser and HCC regarding or related to the Product or to this Limited Warranty shall be
resolved by binding arbitration only on an individual basis with Purchaser. Arbitration will be
conducted by the American Arbitration Association ("AAA") in accordance with its Consumer
Arbitration Rules or by JAMS. The arbitration hearing shall be before one arbitrator appointed by
the AAA or JAMS. The arbitrator shall not conduct class arbitration and Purchaser shall not bring
any claims against HCC in a representative capacity on behalf of others.
LIMITATION OF LIABILITY:
LIMITATION OF LIABILITY:
This Limited Warranty is the final, complete and exclusive agreement between HCC and
Purchaser regarding the Product.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED AND DESCRIBED
ABOVE. NO WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
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©2021 Hestan Commercial Corporation
(CONT.)
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