Dogtra 1800NC Serie Manuel D'instruction page 34

GUIDE DE DEPANNAGE
2. The test light comes on, but I do not feel any
stimulation.
- Your tolerance may be higher than your dogs,
or your skin very thick, so you may need to
try the unit on your fingertips where
sensitivity is higher. Be sure both contact
points are touching your fingertips.
- The battery may be low, check the LED light
for battery life.
- If you have a full charge, and you have done
all of the above, your unit may need to be
serviced. Please contact Customer Service at
info@dogtra-europe.com or call +33 (0) 1 30
62 65 65.
3. The transmitter has no range, or stimulation
is less when the dog is farther away.
- The antenna(s) may be damaged.
- To order parts please contact Customer
Service at +33 (0) 1 30 62 65 65.
- The range indicated on the unit's box is for
flat terrain. Heavy brush, trees, hills or
moisture will affect the range of your unit.
For best range, hold the transmitter vertically
above your head. Try also moving to higher
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ground.
- Any electrical conductors will affect the
range, such as cars, chain-link dog runs,
metal buildings, radio towers. For best
results, operate away from these structures.
4. My collars are not holding a charge.
- The charging port must be clean prior to
charging, clean the dirt out with a cotton
swab and some rubbing alcohol. If the dog is
in salt-water, be sure to rinse the receiver
and charging port with clean water.
- Your batteries may need to be replaced. You
can replace them yourself by ordering the
parts from Dogtra. This is the only time you
should open the unit, any other unauthorized
servicing of the unit voids your limited
lifetime warranty.
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