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Troubleshooting
Check points
If you encounter a problem with your oven, first check the tables starting below
and try the recommendations. If a problem persists, or if an information code
keeps appearing on the display, contact a local Samsung service center.
Problem
General
The buttons cannot be
Foreign matter may
touched properly.
be caught between the
buttons.
For touch models: Moisture
is on the exterior.
The Child Lock is activated.
The time is not
Power is not supplied.
displayed.
The Eco (power-saving)
function is set.
The oven does not
Power is not supplied.
work.
The door is open.
The door open safety
mechanisms are covered
by foreign matter.
Cause
Action
Remove the foreign matter
and try again.
Wipe the moisture from
the exterior.
Deactivate the Child Lock.
Make sure power is
supplied. Confirm the
microwave is plugged in.
Check your fuses or circuit
breakers.
Turn off the Eco function.
Make sure power is
supplied. Confirm the
microwave is plugged in.
Check your fuses or circuit
breakers.
Close the door and try
again.
Remove the foreign matter
and try again.
Problem
Cause
The oven stops while
The user has opened the
in operation.
door to turn food over.
The power turns off
The oven has been
during operation.
cooking for an extended
period of time.
The cooling fan is not
working.
Trying to operate the oven
without food inside.
There is not enough
ventilation space around
the oven.
Several appliances or
devices are plugged into
the same outlet.
There is no power to
Power is not supplied.
the oven.
Action
After turning over the
food, touch the START
button again to start
operation.
After the oven has cooked
for an extended period of
time, let the oven cool.
Listen for the sound of the
cooling fan.
Put food in the oven.
There are intake/exhaust
outlets on the front
and rear of the oven
for ventilation. Check
the installation guide
and make sure that the
microwave is far enough
away from walls and
cabinets for proper
ventilation.
Unplug all other appliances
or devices from the outlet.
Make sure power is
supplied. Confirm the
microwave is plugged in.
Check your fuses or circuit
breakers.
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