Ridgeway EIGHT DAY CLOCKS Manuel Du Propriétaire page 13

TROUBLESHOOTING CHART
We do not recommend you make repairs to your clock unless you are a clockmaster. Ensure that all instructions provided with your
Ridgeway product have been carefully followed. These instructions will provide detailed information to answer most questions.
Contact the Ridgeway web site (www.ridgewayclocks.com) for a list of frequently asked questions that may conveniently resolve your
problem or answer your questions. The things listed below will simply help you avoid an unnecessary service call.
CLOCK DOESN'T RUN AT ALL OR DOESN'T CONTINUE TO RUN
1. Has all of the packing material been removed?
2. Is the pendulum hung correctly? (See Step 2 Page 3)
3. Did you OVERSWING the pendulum to set the beat?
4. Are the hands clearing each other and the dial? If the second hand is touching the dial pull it toward you just until
it clears. If the hour or minute hand is touching the other or the dial it will not allow the clock to operate. The hour
hand can be pushed or pulled on the shaft to clear. Place your fingertips on the center of the hour hand to correct.
5. Is the clock setting firmly on all four levelers? It doesn't have to be perfectly level to operate but if the cabinet is
unsteady it can interfere with the clock operating correctly.
6. Is the click spring on the back of the dial in the correct position? (See Fig 22)
7. Did you remove the styrofoam blocks from the cable movement before the designated time? (If you did you
probably crossed the cables and it will require a service call to correct them.)
DOES NOT CHIME OR STRIKE
1. Make sure the lever on the dial is set on one of the chime selections and not on silent.
2. Check the weights to make sure they are hung in the right location. The weights are marked on the bottom and are
hung as follows: The left (L) as you stand facing the clock, (C) goes in the center and (R) right as you stand facing
the clock.
DOES NOT STRIKE THE CORRECT HOUR
1. Instructions for this adjustment are an Page 10
DOES NOT CHIME ON THE 1/4, 1/2, 3/4 AND STRIKE ON THE HOUR
1. Make sure the lever on the dial is setting on a chime selection and not on silent or 4/4 silent.
WEIGHTS DO NOT FALL AT THE SAME RATE
1. When the chimes are on silent or if your clock has the night silencer feature and it is activated the two outside
weights will not drop during the "silent" time. The center weight which controls the time will continue to fall. As
soon as you place the clock on one of the chimes the weights will start to drop again.
DIFFICULTY TURNING THE MOON DIAL
If the moon dial will not rotate (as described in the set up operations STEP 5), this may indicate that the gears which
automatically advance the moon dial are engaged.
To correct this, rotate the minute hand backward 3-1/2 hours as described in
STEP 7 of the set up operation.
If you still are unable to rotate the moon dial, the click spring may be out of
alignment. Not all moon dials use a click spring however you can quickly
identify if your clock does. You can locate the click spring on the backside of
the clock dial by looking through the side access panels, side hinged doors or
through the removable back access panel. (See figure 22). Use your finger to
pull the click spring approximately ½" back away from the saw tooth moon dial
and then release. The click spring and dial should snap into proper alignment.
If the click spring is in its proper location and you still feel resistance when try-
ing to advance the moon dial DO NOT FORCE IT.
12
MOON DIAL
CLICK
SPRING
FIGURE 22