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Dear Customer,
Thank you for purchasing an Agilent vacuum product. At Agilent Vacuum Products
Division we make every effort to ensure that you will be satisfied with the product and/or
service you have purchased.
As part of our Continuous Improvement effort, we ask that you report to us any problem
you may have had with the purchase or operation of our products. On the back side you find a
Corrective Action request form that you may fill out in the first part and return to us.
This form is intended to supplement normal lines of communications and to resolve
problems that existing systems are not addressing in an adequate or timely manner.
Upon receipt of your Corrective Action Request we will determine the Root Cause of the
problem and take the necessary actions to eliminate it. You will be contacted by one of our
employees who will review the problem with you and update you, with the second part of the
same form, on our actions.
Your business is very important to us. Please, take the time and let us know how we can
improve.
Note: Fax or mail the Customer Request for Action (see backside page) to Agilent Vacuum Products Division (Torino) – Quality
Assurance or to your nearest Agilent representative for onward transmission to the same address.
Vacuum Products Division
Sincerely.
Giampaolo LEVI
Vice President and General Manager
Agilent Vacuum Products Division
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