Warranty; Customer Service - Rothenberger ROPOWER 50 R Mode D'emploi

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Warranty

The Purchaser is obliged to examine the delivered goods for obvious defects that stand out on inspection. The
absence of handbooks as well as substantial, easily visible defects in the goods shall also be considered as obvious
defects in the goods. Furthermore, this obligation must also comprise cases in which another thing or a lesser
quantity of the thing is delivered. Such obvious defects must be notified in writing to the Supplier within two weeks
of the delivery. In addition, the transport company must be notified of any recognisable defects at the time of
delivery and must arrange for the defects to be documented.
Defects that only become obvious at a later point of time must be notified to the Supplier within two weeks after
recognition thereof by the user. In the event that Purchaser breaches the duty to inspect goods and make a
complaint in respect of a defect immediately upon receipt thereof, the goods shall be considered as approved with
due regard for the defect concerned.
The Supplier shall remedy any defects to the delivered goods including the complete absence of the handbooks and
defects in the content thereof and any other descriptive documents within one year of the delivery after adequate
notification. This shall be done at the option of the Purchaser either by a cost-free subsequent improvement or a
replacement delivery. In the case of a replacement delivery, the Purchaser is obliged to return the defective goods.
If the defect cannot be remedied within an appropriate period or if the subsequent improvement or replacement
delivery must be considered as having failed for other reasons, the Purchaser may, at its option, either demand a
reduction in the purchase price (reduction) or withdraw from the Contract. A failure of the subsequent improvement
must be assumed if the Supplier was granted sufficient opportunity to carry out a subsequent improvement or
replacement delivery without the desired success being achieved, if the subsequent improvement or replacement
delivery is rejected or unreasonably delayed by the Supplier, if reasonable doubts exist with regard to the prospects
of success, or if unreasonableness exists for any other reason. Unreasonableness exists in the case of
disproportionate costs for the subsequent improvement and in the event that the success to be achieved through
the subsequent improvement does not bear any reasonable relationship with the level of expenditure which is no
longer justified by the interest of the Purchaser.
The liability of the Supplier for a slightly negligent breach of duty is expressly excluded, unless this concerns an
essential condition of the contract, damage caused by the impairment of life, body or health or the infringement of
guarantees or claims under the Product Liability Act are affected. The same shall apply for breaches of duty by the
Supplier's vicarious agents.
Liability claims and other contractual claims shall become statute-barred one year after the delivery of the thing.
Returns outwards that are not based on the defectiveness of the object of sale do not justify a withdrawal from the
Contract and are permitted only after the express consent of the management board or under a separate
agreement. If returns outward are permitted under these, a credit entry shall only be made subject to the deduction
of at least 25 % of the purchase price. All costs of the return delivery shall be charged to the Purchaser.
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Customer service

The Rothenberger service locations or else the manufacturer with his repair department are available to help you.
Needless to say, we will also send you spare parts at short notice. Please contact please your retailer or the
manufacturer.
Order your accessories and spare parts from your specialist retailer or using our after-sales hotline:
Phone: +49 (0) 6195 99 52 14 Fax: +49 (0) 6195 99 52 15
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