Service Information - Abbott ALERE AFINION AS100 Manuel D'utilisation

[#] Cause
302 Analyzer failure
303 Analyzer temperature is too high Ensure that the operating temperature is within recommended range (15-32ºC).
304 Analyzer temperature is too low
305 - Printer improperly connected
- Malfunction of the printer
Touch Touch screen failure/ Touch
screen screen buttons do not respond
error accurately
Other information codes
[#] Cause
401 No registered supervisors in
operator list
402 Cannot delete last
supervisor
403 This assay type is not
accessible to the operator
404 Operator ID is not found in
operator list
[#] Cause
501 The control lot has passed
expiry date
502 Afinion Control Data is not
recoginzed and is not stored
in control lot database
503
Control verification aborted. The Afinion Control Data entered was not recognized. The control test was aborted
504 Required control test
interval has expired. Patient
testing is disabled for this
assay.
[#] Cause
601 Operator list or control lot
database is full

Service information

If the problem persists after the corrective actions are taken, contact your local Alere Afinion supplier for technical assistance.
Before asking for assistance, please record the following information:
• Alere Afinion AS100 Analyzer serial number (SN) – see label on the underside of the Analyzer
• Software version number – see Start-up menu.
• Afinion test type
• Test Cartridge lot number – see foil pouch or kit container
• Control identification and lot number – see vial label
• Control results obtained
• Description of the problem with reference to information codes or messages
Information Codes and Troubleshooting
Action to take
Restart the Analyzer and run controls.
Repeat the test with a new sample and Test Cartridge.
Wait until the Analyzer has cooled down. Repeat the test with a new sample and
Test Cartridge.
Ensure that the operating temperature is within recommended range for the Afinion
test in use (see Package Insert). The Analyzer temperature is displayed in the Start-Up
menu (see page 13). Repeat the test with a new sample and Test Cartridge.
Switch off the Analyzer, reconnect the printer and restart the Analyzer.
If the message persists, see the printer User Manual.
Restart instrument and realign screen. If the problem persists, contact your local Alere
Afinion distributor.
Action to take
At least one supervisor is required in the operator list when the instrument is
configured to operator ID verified. See page 14.
At least one supervisor is required in the operator list when the instrument is
configured to operator ID verified. See page 14.
The operator logged in does not have access to run this assay type. Please contact your
supervisor.
When configured to required the operator ID entered is required to be present in the
operator list. Please contact your supervisor.
Action to take
Check the expiry date on the control lot package insert or kit box. Repeat the test
using a sample for a new control lot.
Re-enter the Afinion Control Data. See page 17.
by the operator. Test result was not stored. Run new control test to reset QC lockout
interval.
A passed control run must be performed according to configuration to unlock this
assay for patient testing.
Action to take
The operator list can store 1000 operators and the control lot database can store
100 control lots. Delete an operator or control lot to enter a new item
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