Problem
The air purifier
produces a
unpleasant smell.
The air purifier is
loud.
The air purifier still
indicates that I
need to replace a
filter, but I already
did.
Error code "E1"
displays on the
screeen.
Error codes "E2",
"E3", "E4" or "E5"
displays on the
screeen.
Which App I should
download?
Possible solution
•
The first few times you use the appliance, it may produce
a plastic smell. This is normal. However, if the appliance
produces a burnt smell, contact your Philips dealer
or an authorized Philips service center. The filter may
produce smell after being used for a while because of
the absorption of indoor air. Remove the filter and place
it where it has direct sunlight and ventilation for several
hours. Re-install and try using it again. If the odor remains,
please replace the filter.
•
If the air purifier produces a burnt odor, switch OFF and
unplug from the electrical outlet. Call 1-866-309-8817 for
assistance.
•
If the air purifier is too loud, change the fan speed to a
lower fan speed level. When using the air purifier in a
bedroom at night, choose the sleep mode.
•
Perhaps you did not reset the filter lifetime counter. Plug
in the air purifier, touch
touch and hold the reset button
Filter force reset section).
•
The hall sensor is not working properly. Remove and then
reattach the front panel. If the error code "E1" still exists,
visit www.philips.com/support or call 1-866-309-8817 for
assistance.
•
The appliance has malfunctions. Visit www.philips.com/
support or call 1-866-309-8817 for assistance.
•
Please download and install the 'Air Matters' App
developed by FreshIdeas Studio from the App Store or
Google Play.
to switch on the air purifier, and
for 3 seconds (see
EN
19