Troubleshooting; General - Pioneer DCS-585 Mode D'emploi

14 Additional information

Troubleshooting

Incorrect operations are often mistaken for trouble and malfunctions. If you think that there is
something wrong with this component, check the points below. Sometimes the trouble may lie in
another component. Investigate the other components and electrical appliances being used. If the
trouble cannot be rectified even after exercising the checks listed below, ask your nearest Pioneer
authorized service center or your dealer to carry out repair work.
• If the system does not operate normally due to external effects such as static electricity,
disconnect the plug from the outlet and insert again to return to normal operating conditions.
• For audio-related problems, please also check the settings of the audio playback device. See
the operating instructions for the device for detailed information.

General

Problem
The power does not turn
on, or switches off
suddenly (an error
message may be
displayed at startup).
No sound is output
when a function is
selected.
No sound from surround
or center speakers.
Can't operate the remote
control.
TRAYLOCK shows in the
display and the tray can't
be ejected.
DTS
2D
or does not
light when playing
Dolby/DTS software.
* DCS-FS30 only
56
En
Remedy
• Wait for one minute before switching back on.
• Make sure there are no loose strands of wire touching the unit. This could cause
the system to shut off automatically.
• Check that the speakers are connected correctly.
• Make sure the voltage of the mains power source is correct for the model.
• Try reducing the volume level.
• If the problem persists, take it to your nearest Pioneer authorized service center
or your dealer for servicing.
• If you're using the line input, make sure the component is connected correctly
(see Connecting auxiliary components on page 42).
• No audio is output from the speakers connected to this unit if HDMI audio mode
is set to TV (page 44).
• Press MUTE on the remote control to turn muting off.
• Turn up the volume.
• Refer to Channel level setting (CH LEVEL) on page 34 to check the speaker levels.
• Check that you haven't selected the STEREO or A.L.C mode (see Listening to your
system on page 22).
• Connect the speakers properly (see Basic connections on page 11).
• If the source is 96 kHz, it will be played in stereo.
• Confirm audio output settings for the external component connected by optical
digital cable.
• Replace the batteries (see Putting the batteries in the remote control on page 16).
• Operate within 7 m, 30° of the remote sensor (see Using the remote control on
page 16).
• Remove any obstacles or operate from another position.
• Avoid exposing the remote sensor on the front panel to direct light.
• Press and hold  OPEN/CLOSE on the front panel for about eight seconds. Then
the tray can be opened/closed using  OPEN/CLOSE.
• If Dolby Digital Out settings is set to PCM, speaker audio output are converted
to PCM. Make sure that the player is set to Dolby Digital or DTS (see Digital Audio
Out settings on page 38).