Troubleshooting Guide; Options And Accessories - Hatco HWB Série Manuel D'installation Et D'utilisation

TROUBLESHOOTING GUIDE

WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
ELECTRIC SHOCK HAZARD: Turn power switch OFF,
disconnect unit from power source, and allow unit to cool
before performing any maintenance or cleaning.
Symptom
Food well not hot enough.
Food well too hot.
No heat.
Auto-Fill system not working.
Unit is overfilling with water.
Food product not holding hot
enough.

OPTIONS AND ACCESSORIES

Miscellaneous
BALLVALVE3/4 ........ 3/4" ball valve for installation on external
drain line of units with a drain.
GATEVALVE3/4IN ..... 3/4" gate valve for installation on external
drain line of units with a drain.
Probable Cause
Temperature Control set too low.
Heating element not working.
Temperature Control not working properly.
Voltage supplied is incorrect.
Temperature Control set too high.
Temperature Control not working properly.
Voltage supplied is incorrect.
Unit turned off.
On/Off Switch malfunctioning.
Circuit breaker tripped.
Temperature Control not working properly.
Heating element not working.
Water level sensor is dirty and not "sensing"
properly.
Auto-fill control board malfunctioning.
Water fill valve malfunctioning.
Water level sensor is not "sensing" minerals in
the water supply. This is typically due to reverse
osmosis water or similar filtration process.
Well being operated as a dry unit.
The edges of food pans are bent allowing heat
to escape.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please
contact the nearest Authorized Hatco Service Agency or Hatco
for assistance. To locate the nearest Service Agency, log onto
the Hatco website at www.hatcocorp.com, select the Support
pull-down menu, and click on "Find A Service Agent"; or contact
the Hatco Parts and Service Team at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: support@hatcocorp.com
Adjust Temperature Control to a higher setting.
Contact Authorized Service Agent or Hatco for assistance.
Contact Authorized Service Agent or Hatco for assistance.
Verify correct voltage is supplied to unit. Low supply voltage
will cause improper heating.
Adjust Temperature Control to a lower setting.
Contact Authorized Service Agent or Hatco for assistance.
Verify correct voltage is supplied to unit. High supply voltage
will cause unit to overheat and damage the unit.
Turn on unit.
Contact Authorized Service Agent or Hatco for assistance.
Reset circuit breaker. If circuit breaker continues to trip, contact
Authorized Service Agent or Hatco for assistance.
Contact Authorized Service Agent or Hatco for assistance.
Contact Authorized Service Agent or Hatco for assistance.
Perform the "Cleaning" procedure in the Maintenance section
with special focus on the water level sensor.
Contact Authorized Service Agent or Hatco for assistance.
Contact Authorized Service Agent or Hatco for assistance.
Auto-fill units supplied with water from a reverse osmosis (RO)
system (or similiar water filtration system) must be installed
with an operating reminerialization sytem to assure proper
operation. Failure to do so may cause the unit to overfill.
Damage caused by overfilling is not covered under warranty.
Allow unit to cool and fill with the appropriate amount of water for
wet operation. Wet operation promotes consistent hot food holding.
Install pans with straight edges that seal to the heated well.
Adapter Bracket Kits
Adapter Bracket Kits are for installing top mount heated wells
into non-combustible countertops that are 3/16"–2" thick (see
"Installing Top Mount Unit into Non-Combustible Countertop"
procedure in the INSTALLATION section for details).
HWB-MNT-REC ....... 8-piece kit for rectangular wells.
HWB-MNT-RND ....... 4-piece kit for round wells.
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English
Corrective Action
Form No. HWBM-0518