Troubleshooting Guide; Corrective Action - Hatco Glo-Ray GRHW-2P Manuel D'installation Et D'utilisation

English
WARNING
This unit must be serviced by trained and qualified
personnel only. Service by unqualified personnel may lead
to electric shock or burn.
Symptom
Overhead heat is too hot.
Overhead heat is not hot
enough.
Base heat is too hot.
Base heat is not hot enough.
No heat.
No heat and no lights.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pull-
down menu, and click on "Find A Service Agent"; or contact the Hatco Parts and Service Team at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: support@hatcocorp.com
Form No. GRHWM-0520
Probable Cause
Overhead heat control set too high.
Overhead heat control defective.
Unit plugged into incorrect/high voltage.
Overhead heat control set too low.
Overhead heat control defective.
Heating elements not working.
Excessive air movement around unit.
Base heat control set too high.
Base heat control defective.
Unit plugged into incorrect/high voltage.
Base heat control set too low.
Base heat control defective.
Base heating element not working.
Excessive air movement around warming
cabinet.
Heating elements not working.
Base heat control and/or overhead heat control
not working properly.
Unit plugged into incorrect/low voltage.
ON/OFF Switch turned OFF.
Unit not plugged in or outlet not working.
Circuit breaker tripped.
GFCI tripped.
ON/OFF switch defective.

TROUBLESHOOTING GUIDE

ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any maintenance or cleaning.
Adjust overhead heat control to a lower setting.
Contact Authorized Service Agent or Hatco for assistance.
Verify that voltage supply matches electrical information
listed on the unit.
Adjust overhead heat control to a higher setting.
Contact Authorized Service Agent or Hatco for assistance.
Relocate unit or redirect air movement (i.e. air conditioning
duct or exhaust fan) away from unit.
Adjust base heat control to a lower setting.
Contact Authorized Service Agent or Hatco for assistance.
Verify that voltage supply matches electrical information
listed on the unit.
Adjust base heat control to a higher setting.
Contact Authorized Service Agent or Hatco for assistance.
Relocate unit or redirect air movement (i.e. air conditioning
duct or exhaust fan) away from unit.
Contact Authorized Service Agent or Hatco for assistance.
Verify that voltage supply matches electrical information
listed on the unit.
Move ON/OFF Switch to ON position.
Plug in unit, have outlet repaired by a certified electrician, or
use a different outlet.
Reset circuit breaker. If circuit breaker continues to trip,
contact Authorized Service Agent or Hatco for assistance.
Reset GFCI. If GFCI continues to trip, contact Authorized
Service Agent or Hatco for assistance.
Contact Authorized Service Agent or Hatco for assistance.
11
WARNING

Corrective Action