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7. TROUBLE SHOOTING
Problem
The UPS does not
perform expected
runtime
The UPS will not turn on.
Outlets do not provide
power to equipment
PowerMaster+(software)
is inactive
Fault code E09
Fault code E12
Fault code E13
Fault code E14
LED indicators and alarm
Normal
Battery Discharge
Battery Low
Overload
Off charging mode
Fault
INFOSEC UPS SYSTEM - 15, rue du Moulin - 44880 Sautron - FRANCE - www.infosec-ups.com Hot Line –
Tel + 33 (0)2 40 76 15 82 - Fax + 33 (0)2 40 94 29 51 - hotline@infosec.fr – 12 24 AA 36 204 37
Possible Cause
Battery are not fully charged.
Battery is slightly worn out.
The on/off switch is designed
to prevent damage by rapidly
turning it off and on.
The unit is not connected to an
AC outlet.
The battery is worn out.
Mechanical problem.
Circuit breaker is tripped due to
overload
Battery are discharged
The unit has been damaged by
a surge or spike.
The USB cable is not
connected.
The unit is not providing
battery power.
Output Short: Output circuit
short.
Battery voltage is too low.
Battery is overcharged.
Overload occurs:
Your equipment requires more
power than the UPS can
provide. It will shut down.
LED Status
LED lighting
LED lighting
LED lighting
LED lighting
LED off
LED off
Solution
Recharge the battery by leaving the UPS
plugged in.
Contact Technical Support.
Turn the UPS off. Wait 10 seconds and
then turn the UPS on.
The unit must be connected to a 230Vac
50/60Hz outlet.
Contact Technical Support.
Contact Technical Support.
Turn the UPS off and unplug at least one
piece connected equipment. Unplug the
power cord of the UPS then press the
circuit breaker knob.
Allow the unit to recharge for at least 4
hours.
Contact Technical Support.
Connect the serial/USB cable to the UPS
unit and an open serial port on the back
of the computer.
Shut down your computer and turn the
UPS off. Wait 10 seconds and turn the
UPS back on. This should reset the unit.
Shutdown the UPS. Your attached
equipment may have problems, please
remove them and check again.
Shutdown your computer and recharge
the battery immediately.
Contact Technical Support.
Shut off non-essential equipment. If this
solves the overload problem, the UPS will
transfer to normal operation.
Alarm
Off
Beep once every 10 seconds
Beep once every second
Beep once every 0.5 seconds
Off
Continuous alarm
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