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3. AFTER SALES SERVICE
IMPORTANT
Please note that customer service can be accessed at any time via our website (in the "Service and
Support" section). You can scan the QR code above for quicker access to the website.
When calling the After Sales Department, please have the following information ready, it will be
required regardless of the problem: UPS model, serial number and date of purchase.
Please provide an accurate description of the problem with the following details: type of equipment
powered by the UPS, led indicator status, alarm status, installation and environmental conditions.
You will find the technical information you require on the identification plate on the back of the UPS. If
convenient you may enter the details in the following box.
Model
Zen-X Master
Please keep the original packaging. It will be required in the event the UPS is returned to the
After-Sales Department.
CE Conformity:
This logo means that this product fulfils the EMC and LVD standards (regarding to
the regulation associated with the electric equipment voltage and the
electromagnetic fields).
This is a category C2 UPS product. In a residential environment, this product may cause radio
interference, in which case the user may be required to take additional measures (only for
220/230/240 VAC).
IMPORTANT
UPS belongs to the electronic and electrical equipment category. At the end of its
useful life it must be disposed of separately and in an appropriate manner.
This symbol is also affixed to the batteries supplied with this device, which means
they too have to be taken to the appropriate place at the end of their useful life.
Contact your local recycling or hazardous waste center for information on proper disposal of the used
battery.
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INFOSEC UPS SYSTEM - 15, rue du Moulin - 44880 Sautron - FRANCE - www.infosec-ups.com Hot Line –
Tel + 33 (0)2 40 76 15 82 - Fax + 33 (0)2 40 94 29 51 - hotline@infosec.fr – 12 24 AA 36 204 37
Power
Serial number
Date of purchase
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