Troubleshooting; Nothing Is Working - Waterco Electroheat PRO Guide D'utilisation

TROUBLESHOOTING

IMPORTANT
Please make sure you carefully read the troubleshooting section in order to avoid
unnecessary service call fees.
Atmospheric conditions as well as the pool water temperature should not be below the
minimum operating temperatures, as stated below, in order to obtain efficiency and avoid
codes from appearing on the electronic control temperature display. These codes are not
generally a problem with the pool heat pump at these conditions and it is not covered by
the warranty.
If temperatures are below the minimum temperatures listed, the pool heat pump should not
be operated and must be switched off.
For Electroheat SubZero and Reversible (XLR) units, they will automatically stop without
human intervention.
Model
Electroheat SubZero
Reversible (XLR)
All others
If you made the purchase of equipment not included with the Waterco pool heat pump,
make sure that the equipment was properly installed. If the problem is the installation of the
other equipment; Waterco warranty will not apply and you must pay the service call fees.

Nothing Is Working

1. Make sure the circuit breaker has not tripped and/or that the fuses are not burned out;
2. For three phase models, this situation could occur when the phases are not in the
appropriate order. The green led light on the front panel will not light up.
Take note: For the situations mentioned above, only a qualified electrician can verify
the proper functioning. If the circuit breaker is defective and/or if the phases are not
in the appropriate order; it will not be covered by the warranty. This situation could
also occur when the electrical voltage, as stated on the pool heat pump name plate,
is not respected. This situation is not covered by the warranty.
Atmospheric conditions
must be above
32°F (0°C)
43°F (6°C)
52°F (11°C)
Pool Heat Pump
Pool water temperature
must be above
50°F (10°C)
65°F (18°C)
65°F (18°C)
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