Troubleshooting - Zaptec Pro Mid Mode D'emploi

English

3 . Troubleshooting

Warnings/error messages are displayed in the Zaptec Portal /Zaptec App.
Problem Solution
Cannot log on to the Reset password by clicking on 'Forgotten Password'
Zaptec Portal
Cannot create Contact Zaptec Support to gain access to create
installation via the installations.
Zaptec Portal
Charging station is not • Make sure that the charging station is not covered by
online, 4G installation anything.
• Test the coverage at the installation site using your own
mobile. A mobile with a Telenor SIM has to be used for
accurate measurement.
The charging station is • Check the network setup on the router or modem.
not online,
• Check that the internet is working by connecting the
PLC installation
computer directly to the router or modem.
• Not configured.
• Check that the PLC module has been installed in
accordance with the circuit diagram and on the same L1
and N as the charging station(s)
The charging station is • Check the network setup on the router or modem.
not online,
• Check that the internet is working by connecting the
WiFi installation
computer directly to the router or modem.
• Disconnect other devices which are connected to WiFi
which can delay broadband speed
• Check that the SSID and the password for the WiFi are
correct.
• Make sure 2.4 GHz is activated so that Zaptec Pro obtains
a network connection. See Installation requirements,
page 11.
• Enter the SSID and password manually by selecting Other
in the network list.
Charging does not start Check that the user profile has access to charge on the
charging station
No power being supplied • Follow the instructions in the section 'Check the Circuit
to charging station Breaker in the Charging Station''
• Check the main fuse in the installation
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Colour Meaning
NO LIGHT Charging station has not been activated in the Zaptec
Portal, no power from the power circuit, incorrect
connection or product fault. Check the serial protection in
the distribution cabinet.
Not updated during charging.
PURPLE
• Check that the charging cable has been inserted into the
GREEN
charging station correctly.
• Check that the vehicle has been configured to start
charging immediately.
• Communication is taking place between the charging
BLUE
station and the vehicle.
• Check whether the vehicle is configured to start charging
immediately.
Flashing red light
RED
• Authentication failed – Check that the RFID tag/charging
card is connected to your user profile.
• Authentication failed – Check in the Zaptec Portal that
your user has access to charge on the charging station
and/or installation concerned.
Steady red light
• Disconnect the charging cable. If the status indicator
illuminates green, you can connect the charging cable
again. If charging does not start and the indicator
illuminates red again, there may be a charging fault on
the charging cable or vehicle.
• If the status indicator lamp does not turn green after the
charging cable has been disconnected, you must check
the fuses as described in the chapter 'Check the Circuit
Breaker in the Charging Station'.
• Authentication failed – Check that the RFID tag/charging
card is connected to your user profile.
Serial number
e.g. ZPR123456
English
If the charging station has been
disconnected from the power network,
it will take 2–3 minutes before the
charging station starts up again.
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