HP LaserJet M109a Serie Manuel De Référence page 3

Help for USB connectivity issues during setup (Windows)
Potential Issue
HP software is unable to find the printer
Windows operating system is out of date
Help and Support
For printer information, troubleshooting,
and videos, visit the printer support website.
Enter your model name to find the printer.
The information contained herein is subject to change without notice.
1. Try searching again and wait patiently. The
software can only find the printer after the drivers
have been fully installed. This might take up to 10
minutes.
2. To check the driver installation status:
a. Open Control Panel on your Windows computer.
b. Select Devices and Printers and find your new
printer. A loading icon will be displayed during
installation. When installation is complete, you
will get a Windows notification.
3. Return to the HP software and search again.
4. Select the printer when it appears. Follow the
instructions in the software to complete setup.
If the HP software is still unable to find the printer after
following the above steps:
1. Make sure your computer operating system is up
to date. If an update is available, install the latest
version.
• If your update preference is turned off, turn on
computer updates.
• An older version of the operating system might
take longer to install drivers.
• You might need to restart your computer after
the update.
2. After the update, open the HP software and select
Add Printer to search again.
3. Select the printer when it appears. Follow the
instructions in the software to complete setup.
Solution
hp.com/support
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