Roborock S4 Manuel Utilisateur page 27

Troubleshooting
If an error occurs during cleanup, the power indicator will flash red quickly, and a voice alert will play. Refer to the table below for resolution options.
Errors
Error 12: The battery is too low. Recharge before use.
Error 13: Charging error. Clean the charging contact area.
Error 14: Battery error.
Error 15: Wipe the wall sensor.
Error 16: Robot is tilted. Place it on flat ground and restart.
Error 17: Side brush module error. Reset the system.
Error 18: Vacuum fan error. Reset the system.
Error 19: The charging dock has no power. Check that the
power cable is properly inserted.
Error 24: Virtual no-go zone or barrier detected. Move the
robot to a new location and restart.
Internal error. Reset the system.
Note: A system reset may not resolve all problems.
If the problem persists after using the recommendations in the table above, please email our after-sales service team:
US/Non-Europe Support: support@roborock.com
All manuals and user guides at all-guides.com
Troubleshooting
Low battery. Recharge before use.
Use a dry cloth to wipe the charging contacts on the robot and on the charging dock.
The battery temperature is either too high or too low. Wait until it returns to normal.
The wall sensor is dirty. Wipe it clean.
The robot is placed at an angle. Move it to flat ground and restart.
The side brush module is experiencing a fault. Reset the system.
The vacuum fan is experiencing a fault. Reset the system.
The charging dock power cable may have come loose. Re-insert the power cable
then retry recharging.
Move the robot out of the virtual no-go zone or barrier and restart.
Malfunction due to an internal error. Reset the system.
Europe Support: support@roborock-eu.com
024