Mectron Piezosurgery plus Mode D'emploi Et D'entretien page 58

8.4 Sending to an Authorized Mectron Service Centre
In case that technical assistance on the device
is necessary, contact one of the Authorised
Mectron Service Centres or the retailer. Do
not attempt to repair or alter the device or its
accessories.
Clean and sterilise all parts to be sent to an
Authorised Mectron Service Centre according
to the instructions given in the Cleaning and
Sterilisation Manual provided with the device.
Leave the sterilised parts in the packaging,
procedure that confirms that the sterilization
process has been carried out.
The cleaning and sterilisation requests are
in compliance with current requirements
concerning the protection of health and safety
in the workplace, as per Italian Legislative
Decrees 81/08 and subsequent amendments.
If the customer does not comply with these
requests, Mectron reserves the right to
charge him/her for the costs of cleaning and
sterilisation or to reject any goods received
in an unsuitable condition, returning them to
him/her, at his/her expenses, for the correct
cleaning and sterilisation.
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The device should be returned suitably
packaged, together with all the accessories and
a form filled with the following information:
• Data of the hospital facility and contact
person
• Product name
• Serial number and/or batch number
• Reason for return/description of the
malfunction
• A copy of the delivery note or invoice
related to the purchasing of the device.
CAUTION: Packaging
Pack the device in its original packaging to
avoid any damage during transport.
Once the material has been received by the
Authorised Mectron Service Centre, the
qualified technical personnel will assess the
device conditions.
The repair will only be carried out upon
acceptance by the end customer.
For more details, contact your nearest
Authorised Mectron Service Centre or retailer.
The Authorised Service Centre shall not be
held liable for any devices returned without
prior authorisation.
Unauthorised repairs can damage the system
and invalidate the warranty and in this case,
Mectron shall refuse all liability for any direct
or indirect damages or injuries caused to
people or objects.