Why Can't I Login; What Information Do I Need When Contacting Optos; How Do I Image If The Alignment System Does Not Recognize The Eye - Nikon OPTOS Monaco P200TE Manuel D'utilisation

Problem Possible cause
I see a bright reflex
above the optic Patient is too close.
nerve head.
OCT images show Excessive time spent in the
horizontal line OCT imaging mode, > 5
artefacts. minutes for 1 OCT capture.
Scan head
NOT
Uncontrolled shut down
starting up. Screen
leading to disk checks at start-
and power LEDs are
up.
on.
Cannot image due to
Image server disk is full.
image server error.
Cannot locate
Images taken under wrong
images just taken of
patient.
patient.
Images are Server or communications
NOT
error.
appearing in review.
I cannot login to Account does
OptosAdvance.
password error.
3.4.8.1 Why can't I login?
This is usually a password typing error (all passwords are case sensitive). Please check your keyboard
Lock]
is on. Contact your System Administrator for assistance if you have forgotten your username or
NOT
password.
Ask your System Administrator to confirm your username and reset your password if necessary.
If no user details are displayed then there may be a problem with the connection to the image server.
1. End the current session and switch off the power.
2. Restart the image server.
3. Switch the power back on to the scan head.
If you still experience problems please contact your Optos representative, see Contact us on page 71 .

3.4.8.2 What information do I need when contacting Optos?

You will need to provide your
documentation.
System Administrators can also find the

3.4.8.3 How do I image if the alignment system does not recognize the eye?

In some circumstances the device may
Part Number: G108707/8GWE
Copyright 2018, Optos plc. All rights reserved.
exist;
NOT
Site Number
when contacting Optos. You can find the
Site Number on the scan head
recognize the patient's eye.
NOT
Solution
Image with the patient further out.
Exit and re-enter the OCT capture mode to ensure
dark frame processing is re-applied.
Allow 15 minutes for the device to complete start up.
Be sure to shut down correctly at the end of each day,
see Use standby mode at the end of each day on
page 31.
Storage provisions on the image server need to be
extended. Contact Optos for assistance.
Confirm the patient's name and check against the
patient name displayed for the recently captured
images. If they do match contact Optos for help
NOT
moving them.
Shut down the scan head and image server. Restart
the image server first followed by the scan head, see
How do I restart the image server? on the next page
and How do I restart the scan head? on the next page.
Contact your local system administrator and see Why
can't I login? below.
Multiple failed login attempts will result in the user
account being locked until a System Administrator
unlocks the account.
Diagnostic page.
Chapter 3 - How to...
[Caps
Site Number
on your Optos
Page 61 of 76
English