Troubleshooting; Table 6: List Of Problems And Solutions - Nikon OPTOS Monaco P200TE Manuel D'utilisation

Chapter 3 - How to...

3.4.8 Troubleshooting

If you have any issues using your device please refer to the following table and instructions.
Additional information and resources are available on the Optos website. Go to optos.com and register to
access the information and resources.
Detailed instructions on using
Note
If you require further assistance, please contact your Optos representative, see Contact us on page 71 .
When contacting Optos you will need to supply your site number, see What information do I need when
contacting Optos? on the facing page .

TABLE 6: List of problems and solutions

Problem Possible cause
Capture mode is Failure of the system self-test
disabled. disables capture.
Password error, image server
Cannot access the is
NOT
user login list on the
head is
scan head.
the correct image server IP
address.
Patient position
Ambient lighting too bright;
feedback
NOT
irregular pupil shape;
showing on some
unmanaged ptosis.
eyes.
Cannot align the
Equipment failure; device set
patient with the hand
up incorrect.
control.
Imaging when the
patient position
System virtual point is offset
feedback is green
leading to incorrect feedback.
does produce
NOT
good results.
Images taken
Poor patient position;
include large lid and
unmanaged ptosis.
lash obscuration.
opto map images
System slit mirror requires
show horizontal line
cleaning.
artefacts.
opto map images
show small random Dust on the main mirror, or
artefacts in fixed main mirror dirty.
position.
Page 60 of 76
English
OptosAdvance can be found in the help files for each application.
Solution
Open the diagnostics page and run the self-test
feature.
Check your user name and password, see Why can't
I login? on the facing page.
switched on or scan Check the image server is switched on and running,
see How do I restart the image server? on page 62.
configured with
NOT
Check the image server network address and ensure
the scan head is on the same network and configured
to connect to the correct address.
Ensure the patient's pupil is centered on the cross
hairs on the touch screen.
Ensure the patient's pupil is centered on the cross
hairs on the touch screen. Contact Optos for
assistance.
Compensate by imaging with the alignment target on
red or blue, as appropriate.
Review the positioning guidance in this document,
see Capture images on page 34. Contact Optos for
additional training if required.
Contact Optos to arrange for a Field Service Engineer
to clean the slit mirror.
Use the recommended cleaning materials and
procedure for cleaning the main mirror, see Cleaning
the main mirror on page 58.
If the issue persists contact your Optos
representative.
Part Number: G108707/8GWE
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