Troubleshooting - ECOVACS ROBOTICS DEEBOT N78 Mode D'emploi

5. Troubleshooting

Please use this chart to troubleshoot common problems using DEEBOT.
No. Malfunction
DEEBOT will not
1
charge.
DEEBOT will
2 not return to the
Charging Dock.
DEEBOT gets
into trouble while
3
working and
stops.
18
EN
Possible Causes
DEEBOT is not powered ON.
DEEBOT will not charge unless
it is powered ON while on the
Charging Dock, even if the AUTO
Mode Button is flashing.
DEEBOT has not made a
connection with the Charging
Dock.
The Charging Dock is unplugged
while DEEBOT is powered ON,
which causes battery consumption.
The battery is completely
discharged.
The Charging Dock is placed
incorrectly.
DEEBOT is tangled with
something on the floor (electrical
cords, drooping curtains, area rug
fringe etc.).
The Side Brushes are tangled
with hair or debris, and low
rotation speed causes DEEBOT
to Pause and triggers an alarm.
Solutions
Move the robot's Bottom Power Switch
to the ON position.
Be sure that the robot's Charging
Contacts have made a connection
with the Charging Dock Pins. You may
move the robot manually to make the
connection if necessary.
Plug in the Charging Dock and ensure
DEEBOT is powered ON. Keep
DEEBOT on the Charging Dock to
make sure it has full battery to work at
any time.
Reactivate the battery. Place DEEBOT
on the Charging Dock by hand, remove
after charging for 3 minutes, repeat 3
times; then charge normally.
Please refer to section 3.2 Quick Start
for details on proper Charging Dock
placement.
DEEBOT will try various ways to get
itself out of trouble. If it is unsuccessful,
manually remove the obstacles and
restart.
Check Side Brushes for tangled hair or
debris, clean as described in section
4 Maintenance and restart. If the
Side Brushes still rotate slowly, please
contact Customer Service.