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Unusual Blood Glucose Results
If your blood glucose result does not match how you feel, check this list to help solve the problem.
Troubleshooting Checks
1. Were the test strips expired?
2. Was the cap on the test strip
container closed tightly?
3. Was the test strip used immediately
after it was removed from the test
strip container?
4. Were the test strips stored in a cool,
dry place?
5. Did you follow the directions?
6. Are the meter and test strips working
properly?
7. Are you still unsure of the problem?
Blood Glucose Tests
Action
Discard the test strips if they are past the use by date.
Repeat the blood glucose test with an unexpired test strip.
Replace the test strips if you think the test strip container
was uncapped for some time. Repeat the blood glucose
test.
Repeat the blood glucose test with a new test strip.
Repeat the blood glucose test with a properly stored test
strip.
See Chapter 2, Blood Glucose Tests, and repeat the blood
glucose test. Contact Accu-Chek Customer Care at
1-800-363-7949 if you still have problems.
Perform a control test. See Chapter 4, Performing a Control
Test, for instructions.
Contact Accu-Chek Customer Care at 1-800-363-7949.
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