Troubleshooting - Connectivity - Maytag W11204389A Guide D'utilisation Et D'entretien

TROUBLESHOOTING — CONNECTIVITY
Connection Status
Dryer is not connected
Dryer is attempting to connect to home Wi-Fi router
Dryer is connected to home Wi-Fi router, but
Whirlpool app or Smart Grid functions do not work
®
Dryer is connected to home Wi-Fi router, and the
Whirlpool app works
®
First try the solutions suggested here or visit our website at www.whirlpool.com/owners (in Canada www.whirlpool.ca).
If you experience
Dryer is not connected
to home Wi-Fi router:
Smart Grid (Connected)
status indicator is off
Smart Grid (Connected)
status indicator does not
light at all after pressing
the WiFi Connect button
Dryer is connected to
home Wi-Fi router, but
Whirlpool app or
®
Smart Grid functions
do not work
Possible Causes
The dryer may be in standby mode.
The dryer has never been connected
to the home Wi-Fi router.
The dryer has been connected to
the home Wi-Fi router, but dryer
Wi-Fi is off.
Lost connection to home Wi-Fi router.
Weak signal strength or signal
interference between the dryer
and router.
Something may be wrong
with the dryer.
Smart Grid features on the dryer may
be off.
Connection to the Whirlpool
®
Smart Grid service may be unavailable.
User account has not been properly set
up, or the dryer has not been registered
in an account.
• Smart Grid (Connected) status indicator is OFF
• Smart Grid (Connected) status indicator is
blinking slowly
• Smart Grid (Connected) status indicator is blinking
• Smart Grid (Connected) status indicator is ON
Touch the POWER/CANCEL button on the dryer and observe
indicators. All indicator lights are off when in standby mode.
See the Whirlpool
Touch and hold WIFI CONNECT for 3 seconds. The Smart Grid
(Connected) status indicator should blink while connecting (this may
take up to 2 minutes).
Check whether the router is on and working with other computers
or devices in the home (able to access the internet).
Try to place the wireless router closer to the dryer. It may be
necessary to install a Wi-Fi range extender.
Unplug or disconnect dryer power for 30 seconds. Return power.
Repeat Wi-Fi connect process.
Verify that the dryer operates correctly except for not being able
to connect. Call for service.
Check whether the Smart Grid (Connected) status indicator is
on continuously.
Touch and hold WIFI CONNECT for 3 seconds to turn Smart Grid
feature on.
app and Check if the Smart Grid (Connected) status indicator is blinking.
See the Whirlpool
instructions.
Verify that the dryer is paired with your account in the app.
Verify correct e-mail address, mobile number, and notification
preferences.
Control Panel Indicator Lights
Solution
app.
®
app for account setup and dryer registration
®
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