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7
Data Transfer and PC Reports
NOTE
Some newer Internet browsers do not allow the Save function (e.g., Mozilla Firefox version 15 and higher).
The files can be saved from Windows Explorer and subsequently opened using programs that are
compatible with *.CSV files.
Troubleshooting
Troubleshooting Check
The ACCU-CHEK drive symbol with the start.html
file does not appear on the PC.
The meter is still not detected as a drive.
76
Action
Check whether PC Reports is selected as the
default.
Check whether the PC or operating system supports
data transfer via USB.
Check whether the USB connector is firmly plugged
into the correct port on the PC.
Plug the meter into a different USB port on the PC.
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