Accu-Chek Aviva Connect Manuel De L'utilisateur page 29

Unusual Blood Glucose Results
If your blood glucose result does not match how you feel, check this list to help solve the problem.
Troubleshooting Checks
Were the test strips expired?
Was the cap on the test strip container
always closed tightly?
Was the test strip used immediately after it
was removed from the test strip container?
Were the test strips stored in a cool, dry
place?
Did you follow the directions?
Are the meter and test strips working
properly?
Are you still unsure of the problem?
Blood Glucose Tests
Action
Discard the test strips if they are past the use by date.
Repeat the blood glucose test with an unexpired test
strip.
Replace the test strips if you think the test strip container
was uncapped for some time. Repeat the blood glucose
test.
Repeat the blood glucose test with a new test strip.
Repeat the blood glucose test with a properly stored test
strip.
See the chapter Blood Glucose Tests and repeat the
blood glucose test. Contact Accu-Chek Customer Care at
1-800-363-7949 if you still have problems.
Perform a control test. See the chapter Control Tests for
instructions.
Contact Accu-Chek Customer Care at 1-800-363-7949.
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