Troubleshooting; Service Information - Thermador Pro Grand Professional Serie Mode D'emploi

Troubleshooting

You can eliminate minor faults on your appliance yourself. Please read the information on eliminating faults before
contacting Customer Service. This may avoid unnecessary service visits.
Symptom
Intermittent igniter sparking
More than four clicks of
igniter before lighting
Constant igniter sparking
Igniters sparking but no
flame ignition.
Range will not operate
(lights, oven, and surface
burners will not come on)
Oven operates on bake but
fails to operate on timed
bake
Oven light fails to come on.
Door will not open.
Foods in oven are not
cooking evenly.
Hot air is coming from the
appliance.

Service information

We're happy to assist you with cleaning and care
instructions, accessories, troubleshooting, scheduling
service visits and more.
Browse our online resources, such as FAQs and How-to
Videos, or call us.
Contacting customer support
USA
1-800-735-4328
www.thermador.com/support
30
Possible cause
• Ceramic igniter is wet or dirty.
• Burner ports are clogged.
• Improper fit of burner cap onto
burner base.
• Range is not properly grounded.
• Electrical power supply is
polarized.
• Gas supply valve is in "OFF" position. •
• No power to the unit.
• Oven is in Sabbath mode.
• Timer improperly set.
• Oven light burned out.
• Oven is still in self-clean mode.
• Appliance not level.
• It is normal for the cooling process to
push heated air out into the room
when the oven is on.
• During different modes the fan
speed will increase and decrease.
Canada
www.thermador.ca
• Carefully dry or clean igniter.
• Clean ports on burner cap with a wire, a
needle or straightened paper clip.
• Align burner cap properly on burner
base.
• Refer to the Installation Instructions.
incorrectly Have a qualified electrician ground the
range properly.
Restore gas supply to the unit.
• Check for open circuit breaker.
• Check that power supply line connection
is connected to the proper voltage.
• Verify that the oven is not in Sabbath
mode. See the ''Using the oven'' section
of the Use and Care Guide.
• Set timer as outlined in the Use and Care
Guide.
• Replace the oven light as outlined in the
Use and Care Guide.
• If oven is hot, door latch will release
when safe temperature is reached.
• Refer to the Installation Instructions for
instructions on how to level the
appliance.
• This is normal.
Product number (E-Nr.), production number (FD) and Z-
Nr.
Please have the product number (E-Nr.), the production
number (FD) and the consecutive numbering (Z-Nr.) of
your appliance noted.
This information can be found on the appliance rating
plate.
Remedy