EVBOX WALL BOX Manuel D'installation page 21

Part number: 9835663080
EN
5. Troubleshooting
Problem
LED ring
lights up
yellow
constantly
Red LED starts
flashing imme-
diately after the
charge card is
held against the
reader
Note: appli-
cable for RFID
cards / key fobs
only
22
INSTALLATION_WALL_BOX_SOCKET_PSA_B2C_MERGED.indd 22
Possible cause
• Vehicle is on a timer
• Vehicle is fully charged
• Grounding resistance
is too high (with spe-
cific vehicles,
this must be
< 50 Ohm)
• Charge card is not
authorized for
charging at this wall
box
Solution
• Make sure that the charging cable
plug is properly connected to the
vehicle (check by user).
• Change the setting of the timer in
the vehicle (check by user).
• Replace the charging cable (us-
er-serviceable).
• Make sure that the ground resis-
tance is correct (grounding
measurement done by an elec-
trician).
• Make sure that the charge card/
key fob is registered correctly
(check by user).
• If you have a Smart Wallbox con-
nected via Wi-Fi, make sure that
there is proper Wi-Fi reception
where the wall box is installed
(check by user).

If the Wi-Fi connectivity of your
smart wall box is lost, first reboot
your Wi-Fi router, then reboot the
wall box via your App and after-
wards check the Wi-Fi reception
again (check by user).
11-9-2019 8:30:12