Sony SPP-SS965 Mode D'emploi page 42

Troubleshooting (continued)
Symptom
The caller's name and/or
phone number does not
appear on the display during
call waiting.
You cannot dial the number
from the Caller ID list.
The memory match function
does not work.
The CHARGE lamp does not
light up when you place the
handset to charge.
The battery duration is short.
Notes
• If any of these remedies do not work, there may be something wrong with
the handset.
Replace the handset on the base phone, then pick it up and try again. If the
handset is on the base phone, pick up the handset and replace it again.
• Should any problems persist, press RESET on the left side of the base phone
with a ball-point pen, etc. This has no effect on the memory in the base phone
and handset.
RESET
EN
42
Additional Information
Remedy
• Make sure you have subscribed to "Caller ID with
Visual Call Waiting" service (see page 37).
• Make sure nobody is talking with another phone on
the same telephone line.
• Make sure you entered your area code correctly
(page 11).
• You may need to change the number of digits of the
phone number (page 36).
• This function may not work when the phone is
connected to a Private Branch Exchange (PBX).
• If the call is from an office which uses multiple lines,
the phone number may not match the number you
put in the memory.
• If you have stored the phone number with an outside
line access digit on a one-touch dial, speed dialing key
or in the Phone Directory because the phone is
connected to a Private Branch Exchange (PBX), the
phone number will not match the Caller ID data.
• Wipe the charge terminals of the base phone and the
handset with a soft cloth for better contact of
the charge terminals.
• Make sure the handset is placed on the base phone
properly.
• The battery pack was charged less than 12 hours (due
to power failure, etc.).
• The usage life of the battery has expired and needs
replacement.