Troubleshooting - Gaggenau Rvb497790 Manuel D'utilisation

20 Troubleshooting

Troubleshooting

You can eliminate minor issues on your appliance
Troubleshooting
yourself. Please read the information on eliminating issues
before contacting Customer Service. This may avoid
unnecessary repair costs.
WARNING
To avoid risk of injury from improper repairs, observe the
following.
Only qualified technicians or authorized service
▶
providers should perform repairs.
Issue
The appliance is not cooling, the
displays and lighting are lit.
The LED lighting does not work.
The refrigeration unit is switching
on more frequently and for longer.
A layer of frost forms on the back
wall of the refrigerator
compartment.
Home Connect® is not working
properly.
The cameras do not take any
photos.
Cause and troubleshooting
Showroom mode is switched on.
Swipe to "Settings".
1.
Swipe to ⁠ "Advanced".
2.
Touch "Demo mode"
3.
Various causes are possible.
Call customer service.
▶
→ "Customer Service", Page 28
The appliance has been opened frequently.
Do not open appliance door unnecessarily.
▶
External ventilation openings are covered up.
Remove any obstructions from in front of the external ventilation openings.
▶
Not a fault. Modern refrigeration machines switch on more frequently and have
different power levels to cool more efficiently.
Remove any obstructions from in front of the external ventilation openings.
▶
Install the appliance as far away as possible from heating elements, cookers and
▶
other heat sources. Avoid prolonged exposure of the appliance to direct sunlight.
Only open the appliance door as briefly as necessary.
▶
Allow hot food and drinks to cool down first before storing in the appliance.
▶
Not a fault. Modern refrigeration machines ensure a more even temperature in the
refrigerator compartment. The back wall of the refrigerator compartment is defrosted
automatically at regular intervals.
Only open the appliance door as briefly as necessary.
▶
Pack the food airtight or cover it.
▶
Allow hot food and drinks to cool down first before storing in the appliance.
▶
Always leave some space between the food and the interior walls.
▶
Various causes are possible.
Go to www.home-connect.com.
▶
The cameras are not activated in Home Connect.
Activate the cameras.
▶
Cameras are not calibrated.
Switch off the appliance.
1.
Disconnect the appliance from the power supply.
2.
Unplug the power plug or switch off the circuit breaker in the fuse box.
Reconnect the appliance after 5 minutes.
3.
Use the main switch to switch the appliance on. → "Appliance", Fig.
4.
Page 10
Close the appliance doors and wait for 3 minutes.
5.
If the fault persists, call customer service. → Page 28
6.
Only genuine spare parts may be used to repair the
▶
appliance.
If the power cord or the appliance power cable of this
▶
appliance becomes damaged, it must be replaced with
a special power cord or special appliance power cable,
which is available from the manufacturer or the
manufacturer's Customer Service.
⁠ .
Troubleshooting en-us
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