en-us Troubleshooting
Issue
The cameras take blurred photos.
Photos are missing, are not
cropped or show an incorrect
angle.
A message with "D" or "E" appears
on the display.
A warning tone sounds and "Door
alarm cooling compartment"
appears.
The door alarm is switched on.
A warning tone sounds and "Door
alarm freezer compartment"
appears.
The door alarm is switched on.
A warning tone sounds and
"Temperature alarm" lights up.
The temperature alarm is switched
on.
The temperature differs greatly
from the setting.
Water is leaking out of the
appliance.
26
Cause and troubleshooting
The appliance door was closed too quickly.
Close the appliance door slowly.
▶
The camera lenses are misted up. The appliance door was left open for too long.
Clean the cameras. → Page 23
1.
Do not leave the appliance door open for too long.
2.
The anti-mist film is damaged.
Call customer service.
▶
→ "Customer Service", Page 28
Cameras are not calibrated.
Switch off the appliance.
1.
Disconnect the appliance from the power supply.
2.
Unplug the power plug or switch off the circuit breaker in the fuse box.
Reconnect the appliance after 5 minutes.
3.
Use the main switch to switch the appliance on. → "Appliance", Fig.
4.
Page 10
Close the appliance doors and wait for 3 minutes.
5.
If the fault persists, call customer service. → Page 28
6.
The electronics have detected a fault.
Switch off the appliance.
1.
Disconnect the appliance from the power supply.
2.
Unplug the power plug or switch off the circuit breaker in the fuse box.
Reconnect the appliance after 5 minutes.
3.
If the message still appears on the display, call Customer Service.
4.
→ "Customer Service", Page 28
The appliance door is open.
Close the appliance door.
▶
The appliance door is open.
Close the appliance door.
▶
Various causes are possible.
Touch
.
1.
The alarm is switched off.
a
After several hours, check whether the set freezer compartment temperature has
2.
been reached again.
Large quantities of fresh food have been placed inside.
Do not exceed the freezing capacity.
▶
Various causes are possible.
Switch off the appliance.
1.
Switch the appliance back on after approximately 5 minutes.
2.
If the temperature is too warm, check the temperature again after a couple of
‒
hours.
If the temperature is too cold, check the temperature again on the following
‒
day.
The water connection or water hose is not leak-tight.
Check if the water connections are fastened firmly and the water hose is
▶
undamaged.
If necessary, replace the water hose.
/
,
12
1