Troubleshooting; Customer Service - Sentrysafe Qap1E Manuel Du Propriétaire

Troubleshooting

The Problem: Why It Is Happening:
Red LED blinks Incorrect code has
three times been entered
Programming error
Red LED slowly blinks for An incorrect code has been
two minutes entered five times
Red LED blinks once every Battery power is low
ten seconds
Cannot open the lid after Batteries have reached
entering the code
end of life
After code entry, lid does Incorrect code entry
not open, backlights stay
on, then turn off
Lid does not open when Gas strut has stopped
using override key working
The Solution:
Verify the code and reenter
or reprogram
Wait for two minutes or use
the override key to access
the safe
Replace with four AA
alkaline batteries (do not
use rechargeable batteries
or any other type of
non-alkaline battery)
Replace with four AA
alkaline batteries (do not
use rechargeable batteries
or any other type of
non-alkaline battery)
Reenter the code with
distinct key presses
Use a magnet to open the
lid. Turn unit upside down for
lid to open.
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Customer Service

Customer Service
www.sentrysafe.com
Phone Number: 1-800-828-1438
Fax: 1-585-381-2940
882 Linden Avenue / Dept. 200 / Rochester, New York / 14625-2784 USA
How to obtain a replacement key/combo
Please go to our website www.sentrysafe.com to find the necessary replacement form. If
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you are unable to use a computer, then please call the number above or fax us for a copy of
the replacement form.
Find your safe's Serial Number and model number. The Serial Number and model number are
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printed on the small label on the right side and on the door near the hinge
Please fill out the form in its entirety.
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Send the following to Sentry Group: check or money order and replacement form. For current
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pricing, please go to www.sentrysafe.com/customercare. If you are unable to use a
computer, then please call the number above or fax us.
Mail to: Sentry Group, 882 Linden Avenue, Dept. 200, Rochester, NY 14625-2784, USA
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-OR- fax statement (notary seal must be legible) to 1-585-381-2940.
Paying by credit card:
Payment may also be made using your credit card, by phone only.
Call 1-800-828-1438 to make a credit card payment. Do not fax credit card information.
NOTE: Prices subject to change without prior notification.
NOTE: Key and combination orders may be placed on a Saturday or Sunday. However, those
orders will not be processed until the following business day. Our Customer Service center
is open Monday through Friday, 8:00 a.m. until 6:00 p.m. E.S.T.
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