Troubleshooting - Sonoro PRESTIGE SO-330 Mode D'emploi

21. Troubleshooting

Malfunctions can occur with any electrical equipment. This is not necessarily
due to PRESTIGE defect. As such, you should check the following table to see if
you can eliminate the problem yourself.
Malfunction
No power
No response from
PRESTIGE
Remote control does
not work, or only
works sporadically
No sound or poor
sound
Insufficient Wi-Fi
signal strength
© sonoro audio GmbH 2021
Possible cause
Power cable is not
properly
connected.
There is an error in
PRESTIGE.
Distance to
PRESTIGE is too
large.
Battery is empty.
Sound is turned
off.
PRESTIGE is not set
to the correct
playback mode.
Headset is
plugged in.
FM/DAB or
Internet reception
is poor.
There is radio
interference.
Optical Input no
sound
The router is too far
or blocked.
Solution
Connect the power
cable properly.
Disconnect and
reconnect the power
plug. Then turn
PRESTIGE on again.
Reduce the distance
between the remote
control and PRESTIGE.
Replace the battery.
Adjust the volume.
Select another
playback mode.
Pull the headset out of
the jack.
Extend/adjust the
FM/DAB antenna or
check the Wi-Fi
connection.
Keep PRESTIGE away
from other electronic
devices.
Select PCM as output
source in the external
device.
Place PRESTIGE closer
to the router or adjust
the position of the Wi-
Fi antenna.
GB
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