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The product concerned is to be cleaned and re-
turned to the service centre together with a copy of
the purchase receipt, which must include the date of
purchase and the product designation. If a product
is sent in incomplete without the complete scope of
delivery, the missing accessories will be charged /
deducted in value if the product is exchanged or in
the event of a refund. Partially or completely dis-
mantled products cannot be accepted as a warranty
claim. In the event of an unjustified complaint or if
outside the warranty period, the purchaser shall
generally bear the transport costs and the transport
risk. Please report a warranty claim in advance
to the service centre (see below). It is generally
agreed upon that the defective product will be re-
turned to the service address given below with a
brief description of the fault by organised return or,
in the case of repair outside the warranty period,
with sufficient postage, taking the appropriate pack-
aging and shipping guidelines into account. Please
note that your product (depending on the mod-
el) will be free of all operating materials when
returned for safety reasons. The product sent to
our service centre must be packaged in such a way
that damage to the product under complaint is
avoided during transport. After successful repair /
replacement, we will send the product back to you
free of charge. If products cannot be repaired or re-
placed, a sum up to the purchase price of the defec-
tive product may be refunded at our own discretion,
taking into account any deduction for wear and tear.
These warranties are only for the benefit of the orig-
inal private purchaser and cannot be assigned or
transferred.
5. Extension of the warranty period to 10 years:
Scheppach offers an additional warranty extension
of 5 years on products of the gomag 20V series.
Thus, the warranty period for these products totals
10 years. Batteries / rechargeable batteries, battery
chargers and accessories are excluded from this.
You can claim this warranty extension by registering
your Scheppach product from this range at https://
garantie.scheppach.com no later than 30 days from
the date of purchase. After registering online suc-
cessfully, you will receive confirmation for the item-
related warranty extension.
6. In order to submit your warranty claim, please
contact our service centre.
Preferably, please use our form on our homep-
age: https://www.scheppach.com/de/service
Please do not send us any products without
first contacting and registering with our service
centre.
Contacting our service centre first is mandatory
to claim these warranty promises. Warranty
claims must be made before expiry of the warranty
period within 14 days of discovery of the defect. For
this purpose, the original purchase receipt and, if
necessary, confirmation of the item-related warranty
extension are required.
28 | GB
7. Processing time - We normally process complaint
consignments within 14 days of receipt at our ser-
vice centre. If, in exceptional cases, the processing
time mentioned is exceeded, you will be informed in
good time.
8. Wear parts are generally excluded from the war-
ranty! - Wear parts are: a) supplied, attached and/
or installed batteries / rechargeable batteries as well
as b) all model-dependent wear parts (i.e. belts,
saw blades, tool attachments, grinding discs, filters,
carbon brushes etc., see operating manual). The
warranty does not cover batteries or rechargeable
batteries that are deeply discharged or those with
damaged housing or battery terminals.
9. Cost estimate - Products that are not covered or
no longer covered by the warranty will be repaired
at extra cost. Upon request to our service centre,
you can send in the defective products for a cost
estimate and, if necessary, give the service centre
approval for the repair in writing (by post, e-mail).
No further processing will take place without ap-
proval for the repair.
10. Claims other than those mentioned above cannot
be asserted.
The warranty conditions only apply in the current ver-
sion at the time of the complaint and, if necessary, can
be found on our homepage (www.scheppach.com).
In case of translations, the German version is decisive.
Scheppach GmbH · Günzburger Str. 69 · 89335 Ichen-
hausen (Germany)
Tel:
+800
vice.GB@scheppach.com ·
Internet: https://www.scheppach.com
We reserve the right to make changes to the warranty
conditions at any time without prior notice.
www.scheppach.com
4002
4002
·
E-Mail:
customerser-
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