Warranty And Service Contact Information - Horizon Hobby PROBOAT IMPULSE 32 Manuel De L'utilisateur

at www.horizonhobby.com, submit a Product Support Inquiry,
or call the toll free telephone number referenced in the Warranty
and Service Contact Information section to speak with a Product
Support representative.
Inspection or Services
If this Product needs to be inspected or serviced and is compliant
in the country you live and use the Product in, please use the
Horizon Online Service Request submission process found on
our website or call Horizon to obtain a Return Merchandise
Authorization (RMA) number. Pack the Product securely using a
shipping carton. Please note that original boxes may be included,
but are not designed to withstand the rigors of shipping without
additional protection. Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as Horizon is not responsible
for merchandise until it arrives and is accepted at our facility. An
Online Service Request is available at http://www.horizonhobby.
com/content/service-center_render-service-center. If you do not
have internet access, please contact Horizon Product Support to
obtain a RMA number along with instructions for submitting your
product for service. When calling Horizon, you will be asked to
provide your complete name, street address, email address and
phone number where you can be reached during business hours.
When sending product into Horizon, please include your RMA
number, a list of the included items, and a brief summary of the
problem. A copy of your original sales receipt must be included for
warranty consideration. Be sure your name, address, and RMA
number are clearly written on the outside of the shipping carton.
NOTICE: Do not ship Li-Po batteries to Horizon. If you
have any issue with a Li-Po battery, please contact the
appropriate Horizon Product Support office.

Warranty and Service Contact Information*

Country of
Horizon Hobby
Purchase
Horizon Service Center
(Repairs and Repair Requests)
United
Horizon Product Support
States of
(Product Technical Assistance)
America
Horizon Technischer Service
EU
Sales: Horizon Hobby GmbH
*For the most up-to-date customer service contact information, please visit: www.horizonhobby.com/content/service-center-render-service-center
INSTRUCTION MANUAL
servicecenter.horizonhobby.com/RequestForm/
Sales
Warranty Requirements
For Warranty consideration, you must include your original sales
receipt verifying the proof-of-purchase date. Provided warranty
conditions have been met, your Product will be serviced or
replaced free of charge. Service or replacement decisions are at
the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service will be
completed and payment will be required without notification
or estimate of the expense unless the expense exceeds 50%
of the retail purchase cost. By submitting the item for service
you are agreeing to payment of the service without notification.
Service estimates are available upon request. You must include
this request with your item submitted for service. Non-warranty
service estimates will be billed a minimum of ½ hour of labor.
In addition you will be billed for return freight. Horizon accepts
money orders and cashier's checks, as well as Visa, MasterCard,
American Express, and Discover cards. By submitting any item
to Horizon for service, you are agreeing to Horizon's Terms and
Conditions found on our website http://www.horizonhobby.com/
content/service-center_render-service-center.
ATTENTION: Horizon service is limited to Product
compliant in the country of use and ownership. If
received, a non-compliant Product will not be serviced.
Further, the sender will be responsible for arranging
return shipment of the un-serviced Product, through a
carrier of the sender's choice and at the sender's
expense. Horizon will hold non-compliant Product for a
period of 60 days from notification, after which it will be
discarded.
Contact Information
productsupport@horizonhobby.com
877-504-0233
websales@horizonhobby.com
800-338-4639
service@horizonhobby.de
+49 (0) 4121 2655 100
EN
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Address
2904 Research Rd.
Champaign, Illinois,
61822 USA
Hanskampring 9
D 22885 Barsbüttel,
Germany
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