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Frequent Flare-Ups
Cooking Temperature
Grease Build-Up On
Cooking Components
ErP Error Code
Grill Probe Not
Connected
Faulty Grill Probe
ErH Error Code
The Unit Has
Overheated, Possibly
Due To Grease Fire Or
Excess Fuel
ErL Error Code
Grill fails to perform
start-up cycle
Grill will not stay lit
Err Error Code with
Lack Of Fuel, Poor Fuel
PELLET Error Code
Quality, Obstruction In
Blinking
Feed System, Jammed
Auger
Err Error Code with
Ignitor is not working
IGNITOR Error Code
properly, not making a
Blinking
connection
Ignitor failure
Err Error Code with
Auger not primed
AUGER Error Code
Blinking
Auger motor is jammed,
not making connection
Err Error Code with
Fan is not working
FAN Error Code
properly, not making a
Blinking
connection
Attempt cooking at a lower temperature. Grease does have a flash point. Keep the temperature under
176°C / 350°F when cooking highly greasy food.
Follow Care and Maintenance instructions.
Disconnect and reconnect the Grill Probe.
Grill Probe needs to be replaced. Contact Customer Care for a replacement part.
Press and hold the Power Button for 3 seconds to turn the unit off, and allow grill to cool. Follow
Care and Maintenance instructions. After maintenance, remove pellets, and confirm positioning of
all component parts. Once cooled, press the Power Button to turn the unit on, then select desired
temperature. If error code still displayed, contact Customer Care.
Check proper positioning of cooking components. Check hopper for sufficient fuel or if there is an
obstruction in the feed system. Remove pellets and follow Care and Maintenance instructions. Check
grill probe. Confirm if actual temperature is correct and accurate. Follow Care and Maintenance
instructions if dirty. Check ignitor positioning and that it is heating up properly. In extreme cold, the
grill may require a second start. Turn grill off, wait, then turn on again. Check fan. Ensure it is working
properly. Follow Care and Maintenance instructions if dirty.
Check hopper to check that fuel level is sufficient and replenish if low. Should the quality of wood
pellets be poor, or the length of the pellets too long, this may cause an obstruction in the feed system.
Remove pellets and follow Care and Maintenance instructions.
Remove cooking components from the Main Barrel. Press the Power Button to turn the unit on
and inspect the igniter. Visually confirm that the igniter is working by placing your hand above the
burn grate and feeling for heat. Visually confirm that the igniter is aligned with the hole in the burn
grate, and open to light the pellets. If not operating properly, call Customer Care for assistance or a
replacement part.
Igniter needs to be replaced. Contact Customer Care for replacement part.
Before the unit is used for the first time or anytime the hopper is completely emptied out, the auger
must be primed to allow pellets to fill the feed system If not primed, the igniter will timeout before
the pellets ignite. Follow Hopper Priming Procedure .
Remove cooking components from the Main Barrel. Press the Power Button to turn the unit on and
inspect the auger feed system. Visually confirm that the auger is dropping pellets into the burn pot. If
not operating properly, call Customer Care for assistance or a replacement part.
Check fan. Ensure it is working properly and air intake is not blocked. Remove hopper access panel
(see Electric Wire Diagram for diagram), and check for any damage to the fan wires. Follow Care and
Maintenance instructions if fan blades are dirty.
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