resideo Honeywell Home R200C-N1 Guide D'installation Et D'utilisation page 12

18. RESIDEO'S 10 YEAR WARRANTY POLICY
R100C-1, R200C-1, R200S-1, R200H-N1, R200ST-N1,
R200C-N1, R200S-N1, R200C-2, R200S-2, R200H-N2,
R200ST-N2 R200C-N2, R200S-N2, R200C2-A, R200C2A-
UK
Beneficiary of this Warranty
This limited warranty is provided to its direct customer
("Buyer") by the member of the Resideo Technologies,
Inc group of companies ("Resideo") which sells the
product. Resideo does not provide this warranty to the
consumer or end-user of the product. Resideo expects
that Buyer will give its customers an equivalent warranty
to that given by Resideo to Buyer hereunder. This does
not affect any statutory obligations that Resideo may
have to consumers as manufacturer of the Products.
Resideo reserves the right, at its discretion, to change
these Warranty Terms and the products to which these
Warranty Terms apply. Any changes to these Warranty
Terms only apply to Products sold after the date of the
change.
Resideo's Warranty
Resideo warrants that the Products will be free from
defective materials and faulty workmanship and
conform to applicable specifications for a period of 120
months from the manufacturing date code on the
Product. If any Product becomes defective during the
applicable warranty period for a reason that is not
excluded below, Resideo will, at its sole option, either
repair or replace free of charge with a new or re-
furbished product, or credit to Buyer's account the price
paid for the Product. Resideo will not be responsible for
any of Buyer's costs of de-installing and re-installing the
Product, travel or any other costs.
Exclusions from the Warranty
This warranty is an extended manufacturer's warranty
and to the extent permitted by law, is in lieu of all other
warranties and conditions, expressed or implied
including those of satisfactory quality or fitness for a
particular purpose. Resideo shall have no obligation
under this warranty or otherwise if: i) The product is not
installed in accordance with Resideo's installation
instructions and applicable installation standards, is not
used for a purpose for which it is designed and in
accordance with Resideo's user instructions or is not
maintained in accordance with Resideo's care and
This warranty does not cover the costs of replacing
consumable items (such as batteries), maintenance
checks and adjustments, such as Product calibration,
which may be required in accordance with the Product
use and maintenance instructions.
Returns and Repairs
Prior to returning any Product that has become defective
during the applicable warranty period for a reason that is
not excluded under these Warranty Terms, Buyer must
contact Resideo customer service to obtain a return
merchandise authorization (RMA) number. To obtain the
RMA number, Buyer must provide: i) Product model
number and serial number, ii) Proof of purchase, iii)
Description of the defect. Buyer shall send the defective
Product to Resideo at its own expense, appropriately
packaged to prevent damage to the Product, together
with the RMA and proof of purchase, in accordance with
the instructions of the Resideo customer service
representative. Resideo will test the returned Product to
verify that it is defective. At Resideo's request Buyer
shall provide such additional information as Resideo may
reasonably require to verify the cause of the defect,
including date and location of installation, Product
application, manner of operation, maintenance records
and failure mode. If Resideo determines that the Product
is defective, Resideo will decide whether to repair or
replace the Product or credit the Product purchase price
to Buyer's account. If Resideo decides to replace the
Product, Resideo will send the replacement Product to
Buyer at Resideo's expense. Unless otherwise agreed in
writing, Resideo will destroy any Product that it
determines to be defective. If Resideo does not find the
Product defective, Resideo reserves the right to charge
the Buyer for the reasonable costs of its investigation of
the alleged defect. If Buyer pays Resideo in advance for
the costs of returning the Product, Resideo will send the
non-defective Product back to Buyer but otherwise
Resideo will destroy the Product.
Out of Warranty Repairs
At the request of Buyer, Resideo will provide to Buyer a
quotation for the costs to repair any Product outside of
the applicable warranty period, if Resideo considers such
Product to be repairable. If Buyer accepts the quotation
and sends the Product to Resideo (following the same
process as for in-warranty returns), Resideo will repair
the Product in accordance with the quotation and return
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the repaired Product to Buyer. The repaired Product will