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Troubleshooting Guide – Continued
Problem
Leaking from lid during
processing.
Stir speed cannot be
increased.
Leaking from the base
of the bowl.
Timer not counting
down on display screen.
Temperature of bowl
contents does not go
above 100˚C.
Heavy movement
or vibrations during
operation.
Display shows error
message E:34
slow flashing
fast flashing
Cause
Lid seal not fitted correctly
to lid.
Bowl or ingredients
temperature above 105˚C.
Bowl drive or plug seal not
fitted correctly.
During the heating stage
the timer will not count
down until the correct
temperature is reached.
Temperature set above
100˚C but water content
of food preventing
temperature going above
100˚C.
Water content of
ingredients may prevent
the temperature from going
above 100˚C.
Uneven load in bowl causing
excessive vibrations.
Maximum capacity
exceeded.
Wrong tool or speed used.
WiFi credentials issue.
Unable to find known WiFi
network
WiFi available, but unable to
connect to cloud servers.
27
Solution
Refer to 'Care and Cleaning'
for how to fit the seal.
Normal operation.
Stir speed restricted to speed
6 when bowl or ingredients
temperature above 105˚C.
Check bowl seal is in place
and fitted correctly.
Normal operation.
Reduce or select correct
temperature.
Normal operation.
Reduce quantity or rearrange
food in bowl and restart unit.
Refer to the relevant
programme and
recommended speed charts
for correct tool and speed
to use.
Check WiFi Password.
Forget WiFi network, go to
Settings
> WiFi > Forget
Network.
Restart Appliance Setup from
the Kenwood World App.
Appliance may have moved,
router may be turned off or
may require a restart.
Router may require a restart,
or contact your Internet
Service Provider.
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