Roborock H7 Manuel page 29

Troubleshooting
Other errors
Error
The Screen is not switching on
Electric brush not rotating
Carpet Boost switches activates
on hard floors
Suction is weak
If the problem persists after using the recommendations in the table above, please email our after-sales service team:
US/Non-Europe Support: support@roborock.com
Europe Support: support@roborock-eu.com
Solution
• Possible insufficient power. Try again after recharging. If the product is to be left unused for a
prolonged period of time, fully charge it before storing it and charge to full at least every 3 months.
• If the screen does not turn on after charging, contact customer support.
• The brush motor may have overheated. Let it cool before use.
• The electric brush contact point may be dirty. Wipe it with a soft, dry cloth and retry.
• Debris may be trapped in the brush. Clear it and check that it can rotate smoothly then try again.
• The Dustbin is full, and/or the filters are blocked. Empty the Dustbin and clean the filters then retry.
• The accessory may be clogged. Clean the accessory, removing any obstructions, then retry.
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