Cleaning The Appliance; Customer Service; Service & Support - V-ZUG Ideal 60i Mode D'emploi

u Wrap the frozen food in newspaper or blankets and store in
a cool place.
u Leave the compartment and appliance door open during
defrosting.
u Remove detached pieces of ice.
u Pay attention that the defrost water does not run into the
kitchen unit.
u If necessary, pick up defrost water several times, using a
sponge or cloth.
u Clean the compartment (see 6.2 Cleaning the appliance) .

6.2 Cleaning the appliance

Clean the appliance regularly.
WARNING
Risk of injury and damage as a result of hot steam!
Hot steam can lead to burns and can damage the surfaces.
u Do not use any steam cleaners!
NOTICE
Incorrect cleaning damages the appliance!
u Do not use cleaning agents in concentrated form.
u Do not use any scouring or abrasive sponges or steel wool.
u Do not use any sharp or abrasive cleaning agents, nor any
that contain sand, chloride or acid.
u Do not use chemical solvents.
u Do not damage or remove the type plate on the inside of the
appliance. It is important for the customer service.
u Do not pull off, bend or damage cables or other compo-
nents.
u Do not allow any cleaning water to enter the drain channel,
ventilation grille or electrical parts.
u Please use soft cleaning cloths and a universal pH-neutral
cleaning agent.
u Please use cleaning and care products suitable for contact
with foodstuffs in the appliance interior.
u Empty appliance.
u Pull out the power plug.
u Clean plastic outer and inner surfaces with lukewarm
water and a little washing-up liquid.
u Clean drain hole: Remove deposits
with a narrow instrument, e.g. a
cotton bud.
u Most of the parts can be dismantled for cleaning: see the
relevant chapter.
u Clean drawers by hand with lukewarm water and a little
washing up liquid.
u All the other fittings can be put in the dishwasher.
After cleaning:
u Wipe dry the appliance and items of equipment.
u Connect the appliance and switch it on again.
When the temperature is sufficiently cold:
u Put the food back inside.

6.3 Customer service

First of all check whether you can rectify the fault yourself.
(see 7 Malfunctions) . If you can't, contact Customer Service.
You can find the address in the enclosed Customer Service
Directory.
* Depending on model and options
WARNING
Unprofessional repair!
Injuries.
u Have any repairs and action - not expressly specified -
on the appliance and mains cable carried out by service
personnel only. (see 6 Maintenance)
u A damaged mains cable may only be replaced by the manu-
facturer, the manufacturer's Customer Service or a similarly
qualified person.
u In the case of appliances with an IEC connector, the change
may be made by the customer.
u Read the appliance
name Fig. 6 (1) ,
Fig. 6 (2)
service no.
and serial no.
Fig. 6 (3) on the rating
plate. The rating plate
can be found on the
inside of the appli-
ance on the left.
u Notify our customer service team and give them the error,
Fig. 6 (1) , service no. Fig. 6 (2) and
the appliance name
Fig. 6 (3)
serial no.
w This will help us to provide you with a faster and more accu-
rate service.
u Keep the appliance closed until the customer service
arrives.
w The food will stay cool longer.
u Pull out the mains plug (not by pulling the connecting cable)
or switch off the fuse.
6.4 Service & Support
The Troubleshooting section gives you valuable advice on
what to do in case of minor errors. This saves you having to call
out an engineer and avoids potential costs.
For information about the
www.vzug.com -> Service -> Garantieinformationen (Appli-
cable details). Please read these carefully.
Register your appliance today:
- online at www.vzug.com -> Service -> Garantieerfassung
(Registration) or
- use the supplied registration card, if applicable.
This means we can give you the best support in the case of a
breakdown during the warranty period. You will need the serial
number (SN) and model name to register. You can find this
information on the rating plate of the appliance.
About my appliance:
Serial no.:_____________ Model:______________
Always have these details to hand in case you have to contact
V-ZUG. Many thanks.
Your repair order
In Switzerland you can call a free service number 0800 850 850
to talk directly to your nearest service centre. Call us to arrange
an engineer to visit you.
Customers outside Switzerland can go to www.vzug.com -
> Service -> Service Numbers / Contact your local Service
Centre.
General and technical inquiries, accessories, service and
warranty extension
Maintenance
Fig. 6
warranty, please go to
35